Documentation Writers

We are looking for Business Writers to create and maintain clear, accurate business documentation.

In this role, you will document system updates, process changes, and operational procedures to help customer service teams work efficiently and consistently.

Primary Responsibilities:

• Create and maintain:

  • Work instructions, job aids, and standard operating procedures (SOPs)
  • Process workflows for Customer Service Operations
  • Client Procedure Documents (CPDs)
  • Carrier, Account, and Group (CAG) alerts for clients

• Document system and capability changes affecting ORx systems

• Update documentation to reflect business process changes

• Develop written communications as needed for internal teams

• Ensure documentation is accurate, clear, and easy to follow

Required Qualifications:

• 12+ months of experience in content writing for New Hire Training materials, such as:

  • Facilitation Guides
  • Participant Guides
  • Job Aids
  • SOPs
  • (Experience in any industry is welcome)

• Experience working with SMEs (Subject Matter Experts) in a corporate setting, including:

  • Leading discussions
  • Applying probing skills
  • Identifying and developing content from scratch

• Willing to work on a project-based engagement for up to 6 months