DocuSign CLM- Developer

Job Title

DocuSign CLM Consultant / Specialist (Implementation & Operations)

Role Summary

Responsible for designing, configuring, and delivering DocuSign CLM solutions across the contract lifecycle (intake authoring negotiation approvals execution obligation management renewals), including integrations, reporting, and governance. Partners with Legal, Procurement, Sales Ops, and IT to standardize contracting processes, improve cycle time, and ensure compliance.

Key Responsibilities
* Lead requirements discovery workshops; document current/future-state contract processes and controls.
* Configure DocuSign CLM workflows: intake forms, routing, approvals, conditions, and SLA timers.
* Build and manage CLM artifacts: templates, clause library, playbooks, metadata, clause rules, and document generation.
* Implement negotiation and redlining standards; support fallback language and clause governance.
* Design data model: agreement types, fields, tagging, naming standards, record lifecycle, retention.
* Integrate CLM with upstream/downstream systems (e.g., Salesforce, SAP/Ariba, Dynamics, ServiceNow) using APIs/connectors, SSO, and webhooks/events as applicable.
* Plan and execute migration from legacy repositories (metadata mapping, validation, cutover).
* Define and execute testing (SIT/UAT), release management, and production hypercare.
* Develop reporting and dashboards for cycle time, bottlenecks, clause usage, and compliance metrics.
* Establish operating model: roles/permissions, admin procedures, training, and support playbooks.
* Ensure security and compliance alignment (access controls, auditability, data privacy).

Required Skills (Must Have)

DocuSign CLM (Core)
* CLM workflow configuration (intake, routing, approvals, conditional logic)
* Template and clause library/playbook design; clause governance concepts
* Metadata/field strategy and contract type modeling
* Reporting/analytics for CLM operational KPIs

Implementation & Delivery
* Requirements elicitation, user stories, process mapping (BPMN a plus)
* SIT/UAT planning, defect triage, release/hypercare management
* Stakeholder management with Legal/Procurement/Sales/IT

Integration & Technical (depending on role level)
* SSO concepts (SAML/OIDC) and role-based access control
* REST APIs, webhooks/events, data mapping; familiarity with integration patterns (iPaaS a plus)

Preferred Skills (Nice to Have)
* DocuSign eSignature administration and CLM-eSignature orchestration
* Experience with CLM connectors (e.g., Salesforce) and document generation patterns
* Knowledge of contracting concepts: MSAs, SOWs, NDAs, DPAs, procurement terms
* Data migration tooling/approaches; repository experience (SharePoint/Box/etc.)
* Agile delivery experience (Jira/Confluence), CI/CD awareness

Experience
* 3-8+ years in CLM/LegalTech/contracting process improvement
* 1-3+ end-to-end DocuSign CLM implementations (config + rollout), depending on seniority

Education

Bachelors degree (Business, Information Systems, Engineering, or related) or equivalent experience.

Certifications (Optional)
* DocuSign CLM/eSignature credentials (if available/held)
* Salesforce Admin (if Salesforce-integrated)
* Agile/Scrum (CSM/PSM)

Soft Skills
* Strong facilitation and documentation
* Ability to translate legal/business needs into system configuration
* Structured problem-solving; comfort operating in ambiguous environments

Work Location / Travel (Placeholder)

Location: Hyderabad/Bengaluru| Travel: [0-30%]