DOLCE & GABBANA Client Advisor (Bangkok)

Scope

Sell product and provide impeccable service to clients

Be an ambassador of the brand

Ensure that every client is treated according to the DG expectations

Tailor the client experience in order to elevate experience and impression of the brand

Support the Sale Staff performance providing mentoring and ensure smooth operations on the shop floor

(If Key Holder, serves as a role model in client service by making the client experience the priority and consistently achieving monthly sales targets, as well as effectively performing operations functions opens and closes the store, register, and back office management procedures)

Key Accountabilities

Ensure the achievement of the sales goals, enhancing and developing the business

Ensuring to build long lasting relationships with the clients using DG clienteling tools (i.e. Client Book or client ceremony instructions) and system (i. e. CRM)

Cooperating with Managers, contribute to the Sale Staff target achievement through:

• an efficient sales strategy in order to exceed goals
• an excellent client experience
• sourcing new clients using the CRM tools
• maintaining and building productive long-term relationships with DG loyal clients
• mentoring Client Advisor
• Support an environment of teamwork and trust:
• collaborate with the whole store Staff (FoH and BoH)
• develop product knowledge skills

Monitor the stock levels and support the activities of the Sale Staff

Support basic cash operations when necessary (is trained to use the till)

Oversee the organization's sales policies, objectives and initiatives

Assist in merchandising and maintenance of the shop floor

Uphold housekeeping standards in all areas of the store

Able to maintain the visual display of the products

Understand and follow all company policies and procedures related to sales and service

Ensure security awareness through client approach and service

Uphold grooming standards in accordance with the DG procedure

Perform other duties as directed

Job Qualifications & Specifications

At least 3 years of experience in sales roles, preferably in Luxury

Strong understanding of Client Service needs and exceptional clienteling skills

Excellent in interpersonal and customer service skills with pleasant and outgoing personality

Strong fashion sense, dynamic and willing to devote to the brand

Excellent computer and analytical skills

Independent, flexible, willing to work under pressure and with strong communication skills

Good communication skills