Nexhance LLP
Domestic Voice Process
Skills
17 days ago
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Important information
Contract type:
Permanent, Temporary
Location:
Karnataka, India
Work mode:
Onsite
Published on:
8 October 2026
What they need
Customer Service Executive – Domestic BFSI Process (Hindi & English)
Location: Bangalore (Hometown relocation considered)
Process: Domestic
Languages: Hindi & English
Qualification: Graduate Mandatory
Experience: Customer Service/BFSI experience preferred (1 to 5 yrs)
Key Responsibilities:
- Handle inbound customer calls and service emails.
- Resolve queries related to accounts, cards, payments and digital banking.
- Perform customer authentication, CRM updates and case disposition.
- Handle complaints and escalations as per SOP.
- Achieve AHT, FCR, NPS, Accuracy & Compliance targets.
- Follow KYC, data privacy and information security guidelines.
Requirements:
- Good communication skills in Hindi & English.
- Basic BFSI and KYC knowledge.
- CRM/ticketing system knowledge.
- Basic MS Outlook & Excel skills.
- Typing speed: 35+ WPM with good accuracy.
- Willingness to undergo training, nesting and certification.
Interested candidates can apply now!
Nexhance LLP
Pay: ₹15,000.00 - ₹35,000.00 per month
Benefits:
- Provident Fund
Work Location: In person
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