Donation Centre Assistant

Martin House provides free specialist palliative care to babies, children and young people with complex and life-shortening conditions. Families from across West, North and East Yorkshire have access to our care 24/7, 365 days a year, including specialist doctors. Every year we care for more than 550 families, at the hospice, in hospital and in families’ own homes, as well as supporting around 200 bereaved family members.

We're excited to be opening our brand-new Martin House ‘Big Shop’ in Beverley and we're looking for enthusiastic, customer-focused team members to be part of the journey from day one. We're looking for a practical, organised and customer-focused individual to join our Retail team as a Donation Centre Assistant. This varied, hands-on role is central to ensuring donated stock moves efficiently from our supporters to our shops.

Working closely with the Big Shop & Donation Centre Manager, you'll help coordinate deliveries and collections, support volunteers, maintain stock levels and ensure goods are safely stored and distributed across the Martin House retail network. As a key ambassador for Martin House, you'll build positive relationships with donors, customers, volunteers and corporate supporters, helping to maximise the value of donations and generate income to support the vital work of the hospice.

The role will involve:

• Managing the day-to-day operation of the Donation Centre and Donation Station.

• Supporting the movement of donated stock, supplies and new goods between the Donation Centre and Martin House shops.

• Driving Martin House vehicles to deliver stock and collect donations from supporters and corporate partners.

• Coordinating volunteer drivers and volunteers to ensure collections and deliveries are completed safely and efficiently.

• Maintaining safe and organised stock storage areas.

• Promoting and processing Gift Aid to maximise income from donations.

• Identifying high-value donations and working with the Online Sales Team to maximise revenue.

• Providing excellent customer service to donors and supporters.

• Acting as a keyholder and helping to maintain the security of the premises.

• Providing cover within the adjoining Big Shop during holidays and busy periods.

Our ideal candidate: You'll be someone who enjoys working in a fast-paced environment, can manage a variety of tasks and is comfortable working both independently and as part of a team. You'll have strong communication skills and enjoy building positive relationships with colleagues, volunteers and supporters.

Essential Requirements

• Full, clean UK driving licence.

• Experience of driving a van.

• Ability to undertake manual handling and move larger items safely (training provided).

• Good organisational and administrative skills.

• Strong communication and interpersonal skills.

• Commitment to providing excellent customer service.

It would be advantageous to have experience in warehouse or retail, supervising or supporting volunteers or staff and working with members of the public. Knowledge of eBay or online sales platforms would be great.

Martin House places families at the heart of all that we do and this is reflected in the amazing benefits we offer our valued team members.

• Annual leave – eight weeks per year, including bank holidays

• Sick pay – six months full pay and six months half pay following successful completion of probationary period.

• Recognition of NHS pension scheme for candidates who are currently in the scheme and up to 10 per cent contributory AVIVA scheme.

• Enhanced maternity and partners leave to exceed the NHS entitlement

• Health and wellbeing programme including access to free of charge Employee Assistance Programme for employees and their families

• Accredited Menopause and Mindful employer

• Life insurance – two times annual salary

Please apply via our website www.martinhouse.org.uk/get-involved/join-our-team/ and complete an application form, referring to the Job Description and Person Specification which can be found here. For further information contact William Mayger by email at [email protected] or by telephone 07534986958 The closing date for applications is noon on 08/11/26 Interviews will take place on 13/11/26.

If you have not heard from us by 08/11/26 please assume your application has been unsuccessful on this occasion.

Martin House is committed to providing care and improving services irrespective of race, ethnicity, disability, gender, religion or belief, age, marital status, or sexual orientation. Martin House is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment. Recruitment checks are undertaken in accordance with safer recruitment standards and successful applicants may be required to undertake a DBS via the Disclosure and Barring Service. Please note all applicants must already hold the legal right to work in the UK.

• Internal reference

  DCA Bev

• Closing date

  08/11/2026

• Location

  Beverley

• Hours per week

  37.5

• Salary

  £25377.80 - £30328.83 per annum pro rata. Please note, starting salaries usually start at the bottom of the scale