Donation Dispatch Coordinator

General Description:

Under the direction of the ReStore Donation Director, the ReStore Donation Team Dispatch Coordinator is an agency Problem Solver. The position is responsible for the day-to-day coordination, scheduling, communication, and administrative support functions of the ReStore Donation Team.

The Dispatch Coordinator ensures donation pickups are scheduled efficiently, drivers have complete route information, donor expectations are clearly communicated, and pickup-related systems remain accurate and current. This position serves as the coordination hub among donors, drivers, ReStore locations, and the Donation Director. From time to time, as needed, this position would also serve as a back-up driver should the need arise.

Problem Solvers are the foundation of the agency. They efficiently handle a wide range of critical tasks that support the Agency Team and our various programs. Problem Solvers are . They do not look to their supervisor for solutions. They ensure that important details do not slip through the cracks, are incredibly well organized, make the agency look professional, and facilitate excellent audits, among many other things. Problem Solvers look to AI to create efficiency and excellence!

Knowledge, Skills, and Abilities…

He or she must:

· Possess strong organizational, scheduling, and time-management skills.

· Proficiency with computers, mobile applications, and scheduling software.

· Strong attention to detail and commitment to accurate records.

• Basic understanding of routing and logistics principles.

· Ability to manage multiple priorities and respond calmly to changing conditions.

· Excellent verbal and written communication skills.

· Ability to physically lift materials weighing up to 75 lbs.

· Ability to coordinate multiple drivers, vehicles, stores, and pickup schedules.

· Ability to provide professional and responsive donor service.

· Ability to drive a box truck and operate the lift gate successfully.

Job Conditions…

Position is full-time (40 hours a week) and works Monday through Friday. Evening and weekend work may be required. It is a non-exempt position. Work is primarily office-based, with occasional driving duties as needed within the Donation Operating area. Ability to physically lift materials weighing up to 75 lbs. Conditions and benefits are contained in the board-approved .

Priorities…

Trinity Habitat expects you to succeed in your actions and outcomes within the broad outline of your job description. The Trinity Habitat priorities are listed below in order of importance.

• Core Values

• Employee Handbook

• Strategic Plan

• The Annual Plan (aka The Plan)

• Team Success

• Individual Success & Bonus Metrics (if any)

General Responsibilities…

1. Provide calm, confident, and positive to the entire organization.

2. Disseminate information readily to stakeholders as appropriate.

3. Submit accurate reports according to deadlines.

4. If you question, disagree, or have a concern, speak directly with those involved. Do not gossip to others!

5. Ensure that your area, office, building, vehicle, trailer, etc., is clean, organized, safe, and compliant.

6. Comply with grant requirements accordingly.

7. Crosstrain with fellow staff to ensure a steady flow of business despite absences.

Specific Responsibilities:

• Donation Scheduling and Routing

· Manage the daily donation pickup calendar and scheduling workflow.

· Schedule donations using Thrift Cart or other agency-approved systems.

· Build efficient routes that maximize driver productivity and donated material recovery.

· Coordinate special pickups and large-scale donations with the Donation Director and Lead Driver.

• Driver Coordination

· Provide drivers with complete daily route information, donor notes, and pickup requirements.

· Communicate schedule and route changes promptly to drivers and affected ReStore locations.

· Maintain daily visibility of route status and coordinate changes when delays or pickup issues occur.

· Coordinate truck assignments and balance workloads across routes.

· Assist with coordinating volunteers when volunteers are assigned to donation routes.

• Donor Relations

· Serve as the first point of contact for pickup scheduling inquiries.

· Coordinate pickup appointments and communicate scheduling expectations to donors.

· Answer donor questions regarding generally accepted items using current agency guidelines.

· Communicate schedule changes, delays, or rescheduling needs to donors in a timely manner.

· Escalate donor complaints, disputes, safety concerns, or significant service issues to the Senior Director Restores and Donation Director.

· Maintain a professional and courteous donor experience throughout the scheduling process.

• Administrative Duties

· Maintain accurate donor records, contact information, pickup notes, and scheduling details.

· Monitor donation inboxes, voicemail, website forms, and other approved intake channels.

· Produce weekly scheduling, activity, and productivity reports, as assigned.

· Track cancellations, reschedules, incomplete pickups, rejected items, and donor concerns.

· Maintain pickup documentation and other operational records in accordance with agency procedures.

· Assist with data entry, KPI tracking, recurring reports, and schedule-related analysis.

Misc:

1. Professional appearance and demeanor.

2. Pleasant speaking voice and articulation.

3. Availability to work on Saturdays and evenings as necessary.

4. Ability to type 40 words per minute.

Pay: $21.00 - $24.05 per hour

Benefits:

• 401(k)
• Dental insurance
• Parental leave
• Retirement plan

Work Location: In person