Donor Care Coordinator

• Are you passionate about delivering exceptional customer service?

• Do you enjoy building positive relationships?

• Would you like to help supporters feel valued and connected to nature conservation in Aotearoa?

Forest & Bird, New Zealand's leading independent conservation organisation, is seeking a Donor Care Coordinator to help create an outstanding supporter experience for our donors.

This role is focused on supporting, retaining, and engaging the people who make our work possible. You'll be the first point of contact for many supporters, ensuring they receive timely, professional, and personalised service while helping strengthen long-term relationships with Forest & Bird.

What you'll do:

• Act as a first point of contact for donor enquiries by phone, email, and mail. 
• Deliver exceptional donor care and stewardship, ensuring donors feel valued and connected to our mission. 
• Coordinate regular giving welcome, thank you, retention, and engagement programmes. 
• Maintain accurate donor records and ensure compliance with privacy and fundraising standards. 
• Prepare reports and identify opportunities to improve the supporter experience.

What you'll bring:

• Strong administration and organisational skills and experience, with a high level of accuracy and attention to detail. 
• Excellent customer service and relationship-building skills. 
• Confidence using Microsoft Office and the ability to learn new systems quickly. 
• Experience managing multiple priorities and meeting deadlines. 
• A proactive approach to problem-solving and continuous improvement. 
• Excellent written and verbal communication skills. 
• An understanding of, or interest in, fundraising, supporter engagement, or the not-for-profit sector would be an advantage.

Why join Forest & Bird?

For over 100 years, Forest & Bird has been advocating for nature across Aotearoa. Our supporters are at the heart of everything we do, and this role plays a critical part in ensuring they feel appreciated, informed, and inspired to continue supporting conservation.

You'll join a passionate and supportive team working together to protect and restore New Zealand's unique wildlife and wild places.

Apply now:

To apply, please read the full job description, https://www.forestandbird.org.nz/working-here/current-vacancies then upload your CV and covering letter.

The closing date for applications is 5pm, Sunday 11 October 2026.

We reserve the right to start interviewing applicants and make an appointment if we find the right candidate before the closing date.

We will only accept applications from candidates who have the right to work in New Zealand.