Donor Database Coordinator

Family Compass, a non-profit organization dedicated to building healthy families and a strong North Texas community by preventing child abuse and neglect, seeks a Database Coordinator to update, maintain, and ensure accuracy and security of donor records in our CRM, Network For Good. This contract role is flexible and can be fully remote. The role is instrumental to ensure that donor data and records are handled accurately and lends to the overall mission of the agency.

Working under the supervision of the Director of Development and closely with the Finance Team, the Database Coordinator ensures gifts are recorded correctly, donors are acknowledged and thanked promptly, internal data systems are in place, reports are run timely and that staff have reliable donor information upon which to build and steward donors.

Key Responsibilities:

Database and CRM Management

• Maintain and update constituent records in Network for Good, ensuring data integrity, accuracy, consistency, and completeness.
• Create and manage donor segments, groups, campaigns, tags, custom fields, and other database structures.
• Manage appropriate system settings and user access in coordination with Family Compass leadership.
• Perform routine data cleanup, deduplication, record reconciliation, and backups in accordance with organizational procedures.
• Lead a structured database cleanup project to maintain accurate, relevant, and usable records.
• Maintain current working knowledge of Network for Good and Bonterra through available training and product resources.

Gift Entry and Acknowledgment

• Process and record donations accurately and promptly.
• Generate and coordinate timely acknowledgment letters and tax receipts.
• Track recurring gifts, pledges, and pledge fulfillment; identify exceptions requiring follow-up.
• Maintain clear documentation so gift-processing procedures are consistent and auditable.

Reporting and Donor Support

• Generate regular reports for fundraising, campaign tracking, board updates, grants, and other organizational needs.
• Analyze donor trends, including retention, lapsed donors, giving levels, and campaign response, and share practical insights with the development team.
• Support KPI tracking and campaign performance evaluation.
• Segment donors for targeted appeals, newsletters, stewardship, and events.
• Prepare accurate mailing lists and email campaign exports for development and communications activities.

Qualifications

• Minimum of 1-3 years experience managing a CRM or donor database; experience with Network for Good or Bonterra is preferred.
• Strong attention to detail and sound judgment when handling financial, donor, and other confidential information.
• Ability to organize multiple priorities, meet deadlines, provide accurate work, communicate clearly internally and externally, and work with limited day-to-day supervision.
• Comfort using spreadsheets, email marketing exports and standard office technology.
• Ability to interpret data, identify inconsistencies, and explain findings in clear, practical terms.
• Professional, responsive, and welcoming communication style
• Ability and desire to support the mission of Family Compass.
• Capacity to function independently and as part of a team.
• Capability to adhere to agency policies and procedures.

Contractor Relationship

This is a part-time independent contractor engagement, requiring approximately 5-15 hours per week, depending on agency needs and agreed-upon schedules, with the ability for fully remote work. The contractor will be responsible for managing the manner and means of completing agreed-upon services, subject to project deadlines, data-security requirements, confidentiality obligations, organizational policies applicable to contractors, and coordination needs. Work Final scope, schedule, compensation, work location, equipment, invoicing, and contract term will be defined in a written independent contractor agreement.

Pay: From $21.00 per hour

Expected hours: 5.0 – 15.0 per week

People with a criminal record are encouraged to apply

Work Location: Remote