Donor Relation Representative

Location: Geylang, East, Singapore

Job Type: Monday to Friday, At Saturday

Be a Vital Part of Our Support Team at Jamiyah Singapore.

Join Our Mission to serve the community, grounded in values and compassion.

Why Join Jamiyah Singapore?

• Purpose with Impact: Be part of a team that directly supports the community.
• Inclusive and Supportive Culture: Work in a multicultural environment where respect, teamwork, and support are core values.

Duties & Responsibilities

• Serve as the main point of contact for individual donors and provide timely, professional responses to inquiries.

• Coordinate and execute donor stewardship activities, including thank-you calls, letters, and updates on impact.

• Maintain accurate and updated donor records in the CRM database, ensuring data privacy and integrity.

• Collaborate with fundraising team members to support GIRO, Zakat, and other individual giving programmes.

• Assist in the preparation and delivery of donor communication materials such as newsletters, annual updates, eDMs, and acknowledgement letters.

• Monitor donor engagement patterns and suggest strategies for renewal, reactivation, and upgrade of giving.

• Coordinate logistics for donor appreciation events, recognition activities, and public engagement campaigns.

• Generate reports and donor analytics to support decision-making by the fundraising team.

• Assist in volunteer engagement efforts as they relate to donor events and outreach campaigns.

• Ensure compliance with Jamiyah’s fundraising, communication, and data protection policies.

• Participate in major fundraising events such as Flag Day, Charity Gala, or community engagement drives.

• Perform other donor-related or fundraising duties as assigned by the supervisor or management.

Requirements

• Minimum GCE 'A' Level or Diploma in Communications, Nonprofit Management, Business, or related field.

• At least 2 years of experience in customer service, fundraising, donor stewardship, or stakeholder engagement.

• Have valid Class 3 License

• Excellent written and verbal communication skills, including the ability to draft professional correspondences.

• Strong interpersonal skills with the ability to build rapport and empathy with diverse stakeholders.

• Proficient in Microsoft Office Suite and CRM/donor management platforms (training provided if necessary).

• Organized, detail-oriented, and able to manage multiple priorities efficiently.

• Able to work collaboratively in a team and independently in a donor-facing role.

• Willingness to work occasional evenings and weekends for events or campaigns.

• Passion for social causes and alignment with Jamiyah Singapore’s vision and mission.

• Excellent presentation, proposal writing, and negotiation skills.

• Able to represent Jamiyah professionally in internal and external settings.

• Willingness to attend events outside of regular working hours as needed.

Benefits

• Comprehensive Medical & Leave Benefit.
• Supportive and conducive work environment.
• Training & Development opportunities.
• Unlimited opportunities to develop and harness your skills across multi-verticals.
• Being part of a noble organization with a strong heritage in community care.