Donor Relations Coordinator

The Donor Relations Coordinator primarily provides administrative and operational support to the Donor Relations team, including the Donor Relations Director, Donor Relations Specialist, and Donor Relations Representative. This position supports major and mid-level donor activities through database management, research, correspondence, reporting, mailings, stewardship, and general departmental administration.

The successful candidate will be highly organized, detail-oriented, accurate, and able to handle confidential information while managing multiple priorities in a fast-paced environment. Strong written, verbal, computer, and organizational skills are essential.

Duties and Responsibilities

**Donor Relations Support (**75%-time allocation)

• Provide administrative support for the major and mid-level giving functions of the Development Department.
• Assist with donor correspondence, acknowledgment letters, proposals, reports, presentations, mailings, meeting preparation, and other departmental materials.
• Assist with the preparation, formatting, and coordination of Cases for Support, stewardship materials, reports, and proposals.
• Conduct donor, prospect, and proposal research to support the Donor Relations team.
• Work with Program staff to collect and organize divisional statistics and information needed for proposals and reports.
• Coordinate donor mailings, including mailing lists, labels, printing, stuffing, and distribution.
• Assist with donor events, meetings, and other Development activities.
• Respond to routine donor and departmental inquiries by phone or email and route more complex matters to the appropriate staff member.
• Organize and maintain confidential donor files, including digitizing and maintaining historical records.

**Donor Database & Data Management (**25%-time allocation)

• Maintain accurate and timely donor information and activity in the Salesforce database.
• Enter and update donor, gift, contact, and other relevant information.
• Serve as a backup for Donor Database Manager, ensuring continuity when primary database staff are unavailable.
• Assist with database cleanup, record maintenance, and reconciliation.
• Run donor reports and assist with data collection, analysis, and reporting.
• Coordinate and maintain donor records and information to support accurate portfolio and stewardship management.
• Assist with entering contracts and tracking approvals in the contract database, to support the Director of Government and Foundation Relations.

Additional Responsibilities

• Work collaboratively with Development staff and other departments to support departmental priorities.
• Perform other duties and responsibilities as assigned.

Standards:

1. Communicate efficiently and effectively with donors, staff, Officers, volunteers, and other constituents

2. Maintain the highest level of confidentiality regarding donor and organizational information.

3. Materials created are typed/produced quickly, according to direction and are accurate.

4. Funding source/donor contacts, and description and context of the contract, are documented according to data policies and procedures within the donor as those contacts are made.

5. Creative new approaches are sought; there is a commitment to continuous improvement.

6. Deadlines are met in a way that makes it easy for supervisors and other members of the department and organization to accomplish their tasks.

7. Confidentiality is maintained.

8. Internal and external relationships are cultivated and supported.

9. There is an understanding of and commitment to the importance of stewardship in its broadest forms.

10. There is an understanding of and appreciation for the mission, programs and activities of The Salvation Army.

Knowledge, Skills and Abilities:

1. Ability to multi-task and meet deadlines; prioritizes tasks appropriately.

2. Strong proficiency in related technologies and use: Microsoft Office programs, (with strong current capacity in Excel), Salesforce systems and others as required. Training provided if necessary.

3. Ability to work independently.

4. Excellent verbal and written communication skills required.

5. A professional telephone manner is essential.

6. Ability to follow written and verbal instructions.

7. Work requires continual attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines.

8. Driver’s license and use of a vehicle required.

9. Able to work extended hours when needed.

10. Willingness to act in an “as-needed” capacity for emergencies.

11. Must successfully complete The Salvation Army’s KeepSAfe required training.

Education and Experience:

1. College degree preferred or minimum high school diploma and relevant professional experience.

Statement of Confidentiality:

The Donor Relations Coordinator occupies a position of trust and is expected to maintain confidentiality and exhibit loyalty to The Salvation Army and the staff of the Western Pennsylvania in all job-related matters.

Job Type: Full-time

Pay: $24.00 - $26.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person