Donor Retention Officer II (2-year contract, renewable)

Responsibilities:

• Support the implementation of strategies for donor acquisition and retention.
• Execute initiatives to strengthen relationships with donors, with the goal of enhancing donor loyalty.
• Assist the development, execution and evaluation of telemarketing and direct mailing campaigns.
• Conduct outbound calls and handle inbound donor inquiries.
• Follow up on unrealized donations and termination requests.
• Handle online and offline donation forms through data entry and verification to ensure the accuracy and completeness of donor information.
• Coordinate the production, lettershop, and logistical arrangements for retention and fundraising materials, including but not limited to newsletters, receipts, and mailings.
• Assist with donor activities and participate in other fundraising activities as needed.
• Provide support for office administrative tasks and database management.
• Carry out other related tasks as required in the team or Agency.

Requirements:

• University graduate majoring in marketing, business administration, or any related discipline.
• Minimum 3 years of experience, preferable in fundraising, marketing or customer service field.
• Good telephone manner and interpersonal skills.
• Proactive, self-motivated and a good team player.
• Attention to details, high accuracy and target-driven.
• Excellent in MS Office applications including Word, Excel and Chinese word processing.
• Proficient in both spoken and written English and Chinese, and fluent Mandarin.
• Knowledge of donor database systems is an advantage.
• Identification with Oxfam’s mission and vision is a must.

Why Join Us

At Oxfam Hong Kong, our culture is shaped by our values, which reinforce what we care about and how we do things. Our five core values are: Justice, Empowerment, Inclusiveness, Accountability and Innovation. Learn more about Oxfam Hong Kong: https://www.oxfam.org.hk.

How to Apply

Closing date for application**: 7 October 2026**

Please send your application letter and resume, including current and expected salary and date of availability, to Human Resources Manager by email at [email protected].

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Oxfam is committed to preventing any type of unwanted behavior at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and promoting the welfare of children, young people and adults. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us. Note: All offers of employment will be subject to satisfactory references and may be subject to appropriate screening checks, which can include criminal records and terrorism finance checks.

(Data collected will only be used to process job applications. Applicants who are not invited for an interview within six weeks from the closing date can assume that their application was unsuccessful. All related information will be kept up to 12 months, and all personal data will be destroyed afterwards.)

Oxfam Hong Kong is an equal opportunities employer