Donor Services Representative

Careerscape is supporting a client opening for a Remote Entry-Level Donor Services Representative. This role is responsible for assisting donors, answering inquiries, maintaining accurate donor records, processing contributions, and supporting fundraising and donor engagement activities.

The Donor Services Representative will communicate with donors through phone, email, and other communication channels to provide information, resolve routine issues, update account details, and ensure a positive donor experience. The role also supports donation processing, recordkeeping, acknowledgment messages, and coordination with fundraising and administrative teams.

This is an excellent opportunity for a service-oriented individual looking to build a career in donor relations, nonprofit administration, customer support, or fundraising operations.

The ideal candidate has strong communication skills, attention to detail, empathy, and the ability to handle donor information professionally and confidentially.

COMPENSATION

The salary range for this role is $62,000 - $85,000 per year , based on experience and qualifications.

Additional compensation and benefits details will be shared during the hiring process.

Responsibilities

• Respond to donor inquiries through phone, email, and other communication channels
• Provide accurate information about donation processes, programs, and services
• Assist donors with contribution questions, account updates, and general requests
• Process donations and maintain accurate transaction records
• Update donor profiles, contact details, and communication preferences
• Send donation acknowledgments, receipts, and follow-up communications
• Resolve routine donor concerns and escalate complex issues when necessary
• Maintain organized donor databases and administrative records
• Support fundraising campaigns and donor engagement initiatives
• Coordinate with fundraising, finance, and administrative teams
• Verify donation information and identify discrepancies
• Protect confidential donor information and follow data privacy procedures
• Assist with preparing donor reports and tracking service requests
• Monitor outstanding inquiries and ensure timely follow-up
• Help improve donor service processes and communication workflows
• Perform additional administrative and donor support duties as assigned

Requirements

• High school diploma or equivalent required; additional education is an advantage
• Previous experience in customer service, donor relations, administration, or call center support is preferred
• Strong written and verbal communication skills
• Excellent interpersonal skills and a helpful, professional attitude
• Strong organizational and time-management abilities
• Attention to detail when processing donations and maintaining records
• Basic computer proficiency and familiarity with Microsoft Office or Google Workspace
• Ability to learn donor management systems and customer databases
• Good problem-solving and conflict-resolution skills
• Ability to handle confidential information responsibly
• Ability to manage multiple requests and meet deadlines
• Comfortable working independently and collaborating with a team
• Commitment to providing a positive and respectful donor experience

Benefits

• Remote work flexibility
• Competitive annual compensation
• Paid time off, holidays, and sick leave
• Medical, dental, and vision insurance, depending on the employer
• Retirement savings plan, where available
• Training and professional development opportunities
• Supportive and collaborative work environment
• Opportunities to develop donor relations and nonprofit administration skills
• Potential performance bonuses and additional benefits

ABOUT CAREERSCAPE

Careerscape is a staffing and recruiting firm connecting talented professionals with employers across administration, operations, healthcare, finance, technology, customer support, and professional services.

APPLICATION NOTICE

Careerscape is supporting the hiring process for this client opening. By applying, you agree that Careerscape may review your application, contact you regarding this opportunity, and share your information with the hiring client for consideration.

Careerscape may also contact you regarding future opportunities that align with your qualifications.

EQUAL OPPORTUNITY STATEMENT

Careerscape and its hiring partners are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other status protected by applicable law.

FOR EMPLOYERS

Careerscape is a staffing and recruiting firm connecting professionals with leading employers. We fill critical roles through Direct Hire, Contract Staffing, Temporary Staffing, and Executive Search — each backed by industry-specialized recruiters. For support for your business, visit cs-recruiters.com/hire-talent/.