Donor Services Support Officer

On 1 April 2026, NHS National Services Scotland (NSS) and NHS Education for Scotland (NES) became one national organisation, focused on continuity today and a stronger, more connected service for tomorrow.

As part of this transformation, NSS and NES have joined to form a new organisation: Public Services Delivery Scotland (PSD Scotland). This new organisation will play a pivotal role in supporting the renewal and ensuring the long-term sustainability of health and care services across Scotland.

About The Organisation PSD Scotland unites expertise from NES and NSS in a way that will allow us to accelerate national programmes to support the NHS to deliver better care, now and in the future.

We support staff with education and training, provide the tools and data that improve services, and run vital national functions such as procurement, logistics and blood, tissue and cell services.

The Post The Donor Services Support Officer (DSSO) is responsible for providing clerical and administration support in all areas of Donor Services, participating in the overall delivery of excellent service to donors and members of the public. The post-holder will be dealing directly with members of the public so good communication skills are essential.

The Candidate Post-holder will work as part of a team to ensure essential information is accurately recorded and updated in a timely manner, good organisational skills and attention to detail are required for all aspects of the job. Applications are invited from enthusiastic, motivated, flexible individuals keen to undertake this challenging and interesting post. Candidates must be educated to higher grade level or demonstrate equivalent experience. We are seeking an individual with a customer-focused approach, who is organised and adaptable. You must also possess excellent communication skills, have the ability to multitask and be able to work under pressure. A good to high working knowledge of Microsoft Office packages and good keyboard skills are essential. An understanding of Web based products is desirable. Knowledge of Donor Services and current systems within SNBTS is essential.

The successful candidate will be required to undergo a PVG Scheme check. Any candidate who has lived/worked overseas for more than 12 months in the preceding 5 years will also be required to provide a criminal record check from the appropriate overseas agency. Location and Working Pattern: This post is based at Ninewells, Dundee , working 20 hours per week , Monday to Friday from 9:00am to 1:00pm .

It is a condition of this employment that you must live and remain a resident within the UK and have entitlement to work in the UK for the post in which you will be employed.

Benefits Our benefits package includes pension scheme, comprehensive range of work life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits. HR Benefits Brochure.

Inclusion Public Services Delivery Scotland is a national organisation and, as an anchor institution , it is our ambition to be a diverse and inclusive organisation where everyone feels welcome. We recognise that flexible working creates an inclusive workplace where employees can thrive and feel confident about their ability to balance their personal and professional responsibilities. This is supported through Once for Scotland flexible working policies. PSD Scotland has made a long-term commitment to staff health and well-being and offers many learning and development opportunities to support and improve our approaches to diversity, inclusion and mental health in the workplace. There are a number of equality staff networks in place which all staff are welcome to join. We are also an equal opportunities employer and as such aim to guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. As an accredited Disability Confident Leader , it is the aim of PSD Scotland to offer a fully accessible and inclusive recruitment service that supports applicants on their candidate journey. If you are interested in any reasonable adjustments , please contact the Recruitment Team on [email protected]

Further Information For an informal discussion on the post, please contact Karen Stewart, Donor Operations & Resourcing Support Manager on 01382 645166 or 07800 915503. Closing date for completed applications is 21/08/2026. Please note that the majority of correspondence is sent by e-mail only, so please check your e-mail regularly (including junk folders).

We are an equal opportunities employer and as committed participant in the disability confident scheme, guarantees to interview all disabled applicants who meet the minimum criteria for our vacancies however, where exceptionally high application volumes make this impracticable, a fair and proportionate shortlisting approach will be applied in line with Disability Confident guidance