Doorman

About the role

The Doorman is responsible for receiving guests in the most hospitable manner. All guests arriving at the hotel will be welcomed, and departing guests will be bid farewell in the most courteous and friendly way. The Doorman is also responsible for adhering to hotel service standards when coordinating and storing luggage, delivering messages, running errands, and providing general facility and area information to guests. He will assist guests in resolving transportation issues and fulfill other ad hoc guest requests. The Doorman reports directly to the Head Doorman, Concierge, and Chief Concierge, and operates in compliance with hotel guidelines, policies, and procedures set forth by management.

Key responsibilities

• Maintain a pleasant disposition, greet guests with a hospitable attitude upon arrival, and offer assistance at all times
• Maintain the entrance and main door area clean and tidy, free of obstacles, and ensure traffic through the driveway is controlled
• Stay current with hotel developments and procedures by attending daily Front Office briefings and reviewing communication boards
• Provide accurate information about hotel facilities, venues, and functions, and handle guest inquiries
• Coordinate guest needs, requests, and inquiries to ensure superior service and value
• Maintain records of guest comments and feedback, take remedial action to resolve problems, and provide feedback to management
• Assist guests in and out of taxis and other vehicles; remove baggage from vehicles so Bellboys can assist guests with luggage to the Front Desk for check-in
• Arrange taxis for guests and ensure they are not overcharged, either by negotiating with the driver or advising guests
• Monitor for suspicious persons or troublemakers and alert Security or the Duty Manager as needed
• Maintain awareness of guests entering and leaving the hotel; report suspicious activity immediately to the Front Office Manager

About you

• Well-groomed, ensuring performance standards for punctuality, uniforms, and personal hygiene are a priority
• Maintain complete knowledge of policies, procedures, and performance standards for storage, door, and transportation services
• Adhere to occupational health and safety legislation, policies, and procedures
• Be familiar with property safety, first aid, and fire and emergency procedures
• Be knowledgeable about the hotel's Food & Beverage outlets and their operating times and benefits
• Recognize VIP guests whenever possible and address them by name
• Be knowledgeable in assisting guests with transportation requests and other inquiries
• Maintain awareness of daily hotel events and activities