Dormitory Manager

About the role

Lead the planning, setup, implementation and daily operations of the Company's worker dormitory, including resident registration, room allocation, check-in/check-out and occupancy management.

Key responsibilities

• Lead the planning, setup, implementation and daily operations of the Company's worker dormitory, including resident registration, room allocation, check-in/check-out and occupancy management
• Ensure compliance with FEDA, EFMA, MOM, SCDF, NEA and other applicable regulatory requirements, and act as the key liaison with government authorities
• Coordinate inspections, audits and regulatory submissions
• Oversee dormitory cleanliness, maintenance, security, fire safety, access control and emergency response procedures
• Manage resident feedback, complaints, disciplinary matters and welfare issues
• Support worker engagement and well-being initiatives
• Supervise dormitory support staff, security, cleaners and service providers
• Manage vendor performance, maintenance works and service standards
• Develop and maintain dormitory SOPs, policies and house rules
• Monitor regulatory changes, identify operational improvements and prepare regular management reports on occupancy, compliance and operational performance

About you

• Diploma or Degree in Facilities Management, Property Management, Business Administration or a related discipline
• Minimum 2 years of relevant experience in dormitory, worker accommodation, facilities or property management
• Strong knowledge of FEDA, EFMA, MOM requirements and worker accommodation standards
• Experience managing licensed worker dormitories or large-scale foreign worker accommodation facilities is preferred
• Strong leadership, communication and stakeholder management skills, with the ability to manage a multi-national resident population
• Proficient in Microsoft Office and administrative reporting
• Able to work independently and respond to operational or emergency matters outside normal working hours when required