Dormitory Operator

About the role

To assist Operation Manager in the overall management of the dormitory operations and efficient management of manpower and resources. Manage the daily operations of the company's worker dormitory, ensuring a safe, clean, and comfortable living environment.

Key Responsibilities

• Manage and support daily dormitory operations.
• Conduct regular inspections of rooms, toilets, common areas and dormitory facilities.
• Ensure cleanliness, housekeeping, safety and proper upkeep of the premises.
• Monitor residents' compliance with dormitory rules and requirements.
• Follow up on defects, repairs and maintenance matters until completion.
• Monitor safety facilities including emergency exits, exit lights and fire safety equipment.
• Handle workers' check-in/check-out and room allocation.
• Maintain accurate occupancy and resident records.
• Attend to residents' feedback, complaints and operational matters.
• Liaise with employers/companies regarding their workers and accommodation matters.
• Coordinate with cleaners, maintenance personnel, contractors and service providers.
• Assist with MOM, FEDA and other regulatory inspections and requirements.
• Maintain proper inspection checklists, incident reports and compliance records.
• Follow up immediately on non-compliance and rectification works.
• Assist in emergency and incident management when required.
• Perform other dormitory and operational duties assigned by management.

Requirements

• Relevant experience in workers' dormitory operations, facilities management, property management or operations is preferred.
• Candidates without dormitory experience but with a strong operations background may also apply.
• Knowledge of MOM/FEDA requirements is an advantage.
• Able to communicate and coordinate effectively with migrant workers.
• Basic Microsoft Word and Excel skills.
• Able to conduct physical inspections around the dormitory.
• Responsible, observant and able to identify operational issues.
• Must be able to follow up on outstanding matters until they are fully resolved.
• Able to work independently with minimal supervision.
• Willing to respond to urgent dormitory matters when necessary.