Doula Program Coordinator

Position Title: Doula Program Coordinator

Location: Must be able to travel throughout Lee, Collier, Hendry, and Glades counties and attend in-person and virtual meetings as required

Employment Type: Part-time, non-exempt; no more than 20 hours per week.

Reports To: Maternal Health Program Manager

Schedule: Flexible schedule required, including evenings, weekends, and on-call availability for births

Date posted: October 11, 2026

Starting Pay: $24.00 per hour

Healthy Start Coalition of Southwest Florida, Inc. is a nonprofit 501(c)(3) dedicated to maternal and child health, reducing infant deaths and premature births, and promoting healthy outcomes for babies and young children. We have served families in Collier, Glades, Hendry and Lee counties since 1992. The Healthy Start Coalition of Southwest Florida system of care includes Connect, Healthy Start, CAPTA, Nurse Family Partnership, Help Me Grow, FIMR, TEAM Dad, and the Southwest Florida Regional Diaper Bank programs. Join a dynamic team where every day you can make a positive impact on the health of new mothers, babies, and their families. Our team provides support and services to help give every baby a healthy start in life.

Position Summary

The Doula Program Coordinator is responsible for the day-to-day administration of the Healthy Start Doula program, including oversight of the contracted doula workforce to ensure the delivery of high-quality, evidence-based, culturally responsive, and trauma-informed services. This position coordinates program operations, monitors compliance with contractual and programmatic requirements, and collaborates with internal staff and statewide initiatives to achieve program goals and quality outcomes. The Coordinator provides administrative, training, and field support to doulas, ensures adherence to Healthy Start standards and best practices, and delivers limited direct doula services as needed to support client care and program continuity.

Essential Duties and Responsibilities

1. Administrative Program Operations & Coordination

• Coordinate all aspects of the Healthy Start Doula program, including recruitment, trainings and events, screening, onboarding, credentialing, contracting, scheduling, referral assignment, payments, and reporting.
• Oversee day-to-day operations to ensure timely service delivery, appropriate caseload distribution, and continuity of care
• Assign client referrals based on acuity, estimated due date, service needs, and doula availability
• Coordinate scheduling, including on-call birth support and backup coverage
• Coordinate program supplies, inventory, purchasing, and recordkeeping
• Maintain knowledge of program policies, evidence-based practices, and funder requirements
• Collaborate with Supervisor to manage expenditures, invoicing, accounts payable, and fiscal reporting

2. Workforce Management (Doula Support & Development)

• Manage doula workforce development, including recruitment, onboarding, training, credentialing, and continuing education
• Track certifications, training completion, and credentialing to ensure compliance
• Identify professional development needs and coordinate training opportunities

3. Quality Assurance & Compliance

• Conduct file reviews, case reviews, field audits, and quality improvement activities
• Monitor program documentation and service delivery for compliance with grant, contractual, and regulatory requirements
• Support risk management and adherence to program policies and standards

4. Direct Service & Field Support

• Maintain a limited caseload, as required, and provide prenatal, birth, and postpartum doula support
• Provide field support and backup coverage, including attending home visits and births when necessary
• Serve as a point of coordination between doulas, clients, and providers during service delivery

5. Client Support & Care Coordination

• Build supportive relationships with clients to promote positive maternal and infant health outcomes
• Conduct screenings and assessments and make referrals to appropriate services
• Advocate for clients to ensure access to medical, social, and community resources

6. Community Engagement & Partnerships

• Assist with outreach, recruitment, and enrollment of program participants
• Coordinate and support community education and doula-related training events

7. Documentation & Reporting

• Ensure timely, accurate documentation in required case management or data systems
• Assist with compiling data and narrative reports for monthly, quarterly, and annual reporting
• Support grant and contract compliance through accurate reporting and documentation

8. Other Duties

• Participate in staff meetings, supervision, technical assistance state meetings, and required trainings
• Attend required G.R.O.W. Doula training and continuing education
• Perform other duties as assigned

Preferred Qualifications

• Bachelor’s degree in public health, maternal and child health, social work, nursing, counseling, or related field.
• 1–2 years of experience in maternal and child health, public health, or human services
• At least two years of administrative and program coordination experience
• Strong organizational, communication, and interpersonal skills
• Ability to work both independently and collaboratively
• Proficiency with Microsoft Office and data/case management systems
• Valid Florida driver’s license and reliable transportation
• Ability to work a flexible schedule, including evenings, weekends, and on-call responsibilities
• Current doula certification and at least one year of experience providing doula services
• Experience with home visiting or high-risk/underserved populations
• Bilingual (Spanish, Haitian Creole, or other relevant languages)
• Knowledge of Healthy Start, Medicaid, or maternal health systems
• Experience working in multicultural community-based settings

Knowledge, Skills, and Abilities

• Knowledge of perinatal health, trauma-informed care, and culturally responsive practices
• Strong organizational and time management skills
• Ability to manage multiple priorities and deadlines
• Strong advocacy, problem-solving, and relationship-building skills
• Ability to maintain confidentiality and comply with HIPAA and privacy standards

Physical & Environmental Requirements

• Ability to travel throughout service area and attend home visits, clinics, and birth settings
• Ability to work in office, community, and clinical environments
• Ability to sit, stand, walk, and use standard office equipment

Additional Information

Benefits include:

Paid Time Off (PTO) accrual (prorated based on scheduled hours)

Paid holidays if the holiday falls on regularly scheduled workday, and only for the hours scheduled to work.

Healthy Start is an Equal Opportunity Employer and does not discriminate based on protected characteristics. Reasonable accommodations are provided in accordance with applicable laws. Employment is contingent upon successful completion of a Level 2 background screening.

Pay: From $24.00 per hour

Expected hours: No more than 20.0 per week

Benefits:

• Flexible schedule
• Paid time off

Work Location: In person