Drive thru/Customer Service Associate

This position plays a crucial role in providing exceptional customer service by assisting customers with their lumber and construction material needs in a drive-thru setting. This position requires a combination of customer service skills, product knowledge, and physical ability to ensure a smooth and efficient experience for customers.

Key Responsibilities:

1. Customer Assistance

• Greet customers as they arrive at the drive-through lumberyard and inquire about their specific needs
• Provide assistance and guidance to customers in selecting and loading lumber and construction materials
• Communicate effectively with customers to address questions, concerns, or special requests
• Provide information on pricing, promotions, and any relevant policies

2. Product Knowledge

• Develop a thorough understanding of the lumberyard's product inventory, including types of lumber, building materials, and other related products
• Offer recommendations and information on products based on customer requirements

3. Order Fulfillment

• Accurately pull and stage customers' orders based on their requests
• Ensure that orders are complete and accurate before delivering them to customers' vehicles

4. Loading & Unloading

• Safely operate forklifts or other equipment to load and unload heavy building materials onto customers' vehicles
• Adhere to safety guidelines and proper lifting techniques to prevent injuries

5. Inventory Management

• Assist in maintaining accurate inventory records by updating the system as materials are pulled or restocked
• Report any discrepancies or low stock levels to the supervisor

6. Safety Compliance

• Adhere to safety regulations and guidelines, ensuring a safe working environment for both customers and staff
• Participate in regular safety training sessions

Qualifications & Requirements

• Previous experience in a lumberyard or construction materials setting is preferred.
• Forklift certification or willingness to obtain certification.
• Knowledge of lumber and construction materials is an asset.
• Ability to lift and move heavy objects in excess of 80lbs. Good physical condition to endure long hours in all types of weather
• Strong communication and interpersonal skills
• Commitment to safety protocols and regulations
• Must be able to work outside 12 months a year and be tolerant of heat and cold

Benefits

Health insurance

Dental insurance

401K with matching

Employee Stock Ownership Plan

Employer Paid Short- & Long-Term Disability Insurance

Employer Paid Life Insurance

Paid time off

Employee discount

Flexible Spending Account