Driver Acquisition Coordinator - Cainta

The Driver Acquisition Coordinator - Cainta, Rizal is responsible for supporting and coordinating the end-to-end recruitment, onboarding, and TNVS (Transport Network Vehicle Service) application processing of driver-partners for GreenGSM Philippines.

This role serves as a key point of contact for prospective and existing driver-partners, ensuring that applications and required documents are properly collected, validated, processed, monitored, and completed in accordance with company procedures and applicable regulatory requirements.

The ideal candidate is highly organized, detail-oriented, customer-focused, and comfortable handling a high volume of applications while coordinating with drivers, internal teams, and relevant government or regulatory offices.

Key Responsibilities

Driver Acquisition & Recruitment

• Assist in sourcing and attracting prospective driver-partners through online platforms, referrals, field recruitment, and other acquisition channels.
• Respond to inquiries from prospective drivers and provide accurate information regarding GreenGSM's requirements, onboarding process, and TNVS application procedures.
• Conduct initial screening of applicants based on company requirements.
• Explain the application process, documentary requirements, timelines, and next steps to applicants.
• Maintain an updated pipeline of prospective and active driver applicants.
• Follow up with applicants to ensure timely submission of requirements.

TNVS Application Processing

• Coordinate the preparation and processing of TNVS-related applications and documentary requirements.
• Collect, review, and organize driver and vehicle documents for completeness and accuracy.
• Verify submitted documents and identify missing, expired, inconsistent, or incorrect information.
• Assist applicants in completing required forms and documentation.
• Coordinate with relevant regulatory agencies, offices, and authorized channels regarding application requirements and status, as applicable.
• Monitor the status of each application from initial submission through approval, accreditation, or other applicable completion stages.
• Maintain accurate records and trackers of all applications, including pending, submitted, approved, rejected, and for-compliance cases.
• Immediately escalate issues, delays, or unusual cases to the appropriate supervisor or department.
• Ensure that all processing activities follow GreenGSM policies and applicable regulatory requirements.

Driver Onboarding & Activation

• Coordinate onboarding activities for approved driver-partners.
• Ensure that all required company documents, agreements, training requirements, and account information are completed before activation.
• Assist driver-partners with account registration, system orientation, and other onboarding requirements.
• Coordinate with Operations, Compliance, Finance, and other relevant teams to ensure a smooth activation process.
• Provide post-onboarding assistance for documentation-related concerns.

Administrative & Reporting Responsibilities

• Maintain organized physical and digital records of driver applications and supporting documents.
• Update internal databases, spreadsheets, CRM systems, and other tracking tools accurately and regularly.
• Prepare daily and weekly reports on driver acquisition, application status, processing turnaround time, and pending requirements.
• Monitor individual and team acquisition targets and provide updates to management.
• Identify recurring documentation or processing issues and recommend process improvements.
• Ensure confidentiality and proper handling of driver-partner personal and documentary information.

Driver Support & Communication

• Serve as a reliable point of contact for applicants throughout the acquisition and application process.
• Respond promptly and professionally to driver inquiries through phone, chat, email, or face-to-face communication.
• Provide clear instructions and realistic updates regarding application requirements and status.
• Maintain positive relationships with driver-partners while ensuring company policies and requirements are properly communicated.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Marketing, Communications, or a related field is preferred.
• At least 1 year of experience in recruitment, customer service, operations, documentation processing, fleet management, or a related role.
• Experience in TNVS, transportation, ride-hailing, logistics, fleet operations, or regulatory/document processing is an advantage.
• Familiarity with Philippine government and transportation-related documentation is preferred.
• Strong organizational and administrative skills.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office particularly spreadsheets.
• Comfortable working with online systems, databases, and document-management tools.
• Able to manage multiple applications and deadlines simultaneously.
• High attention to detail and accuracy.
• Customer-service oriented and capable of dealing professionally with different types of applicants.
• Willing to work on-site and perform field or agency-related coordination when required.

Pay: From Php20,000.00 per month

Work Location: In person