Driver

Driver

Hotel: Mercure Hotel Suites & Apartments, Barsha Heights, Dubai
Department: Concierge
Reports To: Concierge
Job Title: Driver
Driving License Requirement:

Valid UAE Driving License – Category 3 (Light Motor Vehicle).

Category 6 (Heavy Bus) required where applicable to the assigned duties.

1. Job Purpose

To provide safe, reliable, and professional transportation services for hotel Heartists, management, guests, and authorised personnel, as assigned. The Driver is responsible for maintaining the assigned vehicle in good condition, ensuring compliance with UAE traffic regulations, and delivering courteous service in line with Mercure and Accor standards.

2. Key Responsibilities

Transportation and Driving

• Transport hotel Heartists, management, guests, and authorised personnel to designated locations as instructed.
• Operate hotel vehicles safely and responsibly, adhering to UAE traffic laws and regulations.
• Follow approved transportation schedules, routes, and instructions from the concerned department.
• Ensure timely pick-up and drop-off services.
• Assist passengers with luggage and other reasonable requirements, where applicable.
• Maintain a professional, courteous, and helpful attitude at all times.

Vehicle Maintenance and Safety

• Conduct daily pre-trip and post-trip vehicle inspections.
• Check fuel levels, engine oil, coolant, tyres, lights, brakes, and other essential vehicle components.
• Keep the assigned vehicle clean, presentable, and in good operating condition.
• Report mechanical defects, accidents, damage, or maintenance requirements promptly to the concerned department.
• Ensure vehicle registration, insurance, and other required documents are valid and available.
• Maintain accurate records of vehicle mileage, fuel consumption, trips, and maintenance, as required.
• Report traffic fines, incidents, and any vehicle-related concerns immediately.

Administrative and Operational Duties

• Maintain accurate trip logs, vehicle movement records, and fuel records.
• Collect or deliver documents, parcels, supplies, or other authorised items when required.
• Assist with hotel operational requirements and other reasonable duties assigned by the supervisor.
• Ensure that all transportation activities comply with hotel policies and procedures.

Service Standards and Professional Conduct

• Demonstrate Mercure and Accor Heartist values through professional conduct and service excellence.
• Maintain confidentiality regarding hotel operations, guest information, and internal matters.
• Follow grooming, uniform, punctuality, and attendance standards.
• Cooperate with colleagues and other departments to ensure smooth hotel operations.
• Report safety concerns and unusual incidents to the appropriate supervisor.

3. Qualifications and Experience

• Minimum high school education or equivalent is preferred.
• Valid UAE Driving Licence – Category 3 (Light Motor Vehicle).
• Category 6 (Heavy Bus) licence is required if the position involves driving a heavy bus; otherwise, it may be considered an advantage.
• Minimum 2 years of driving experience, preferably in a hotel, hospitality, or corporate environment.
• Good knowledge of Dubai roads, major landmarks, and navigation applications.
• Basic communication skills in English.
• Knowledge of vehicle inspection, road safety, and basic vehicle maintenance.
• A clean driving record is preferred.

4. Skills and Competencies

• Safe and defensive driving.
• Punctuality and time management.
• Customer service and interpersonal skills.
• Responsibility, honesty, and professionalism.
• Attention to detail.
• Ability to follow instructions and manage schedules.
• Flexibility to work shifts, weekends, and public holidays according to operational requirements.

5. Health, Safety and Compliance

• Comply with all applicable UAE traffic laws and hotel health and safety policies.
• Never operate a vehicle under the influence of alcohol, drugs, or any substance that impairs driving ability.
• Do not use a mobile phone while driving except through legally permitted hands-free arrangements.
• Immediately report accidents, injuries, unsafe conditions, and vehicle defects.

6. General Responsibilities

The above duties are not exhaustive. The Heartist may be required to perform other reasonable duties assigned by the supervisor or management in accordance with operational requirements and hotel policies.

Pay: AED2,200.00 per month

Work Location: In person