Driver

Responsibilities:

• Drive & navigate our ice cream truck (training provided)
• Prep and deliver treats with care (allergy awareness required)
• Solve problems and keep operations running smoothly
• Create great customer experiences

Requirements

• Clean driving record (truck driving experience a plus)
• Outgoing, friendly, strong communication skills
• Strong work ethic

Shifts

Part-time or Seasonal

Pay

$18 + $3-$5 per hour in tips

OVERVIEW

Operators (Ops) are the leaders on the truck. Operators are hourly Scream Team members who safely drive the trucks to each stop and prioritize tasks/proactively problem solve to ensure a smooth workday. In short, consider Operators as the “Captain” of the truck.

TRAITS of a Strong OPERATOR

Embrace Scream Truck's H.A.C.K.:

• (H)appiness—Deliver it always! Smile and greet customers with eye contact, a kind message, and genuine warmth.
• (A)wareness—Be attentive to your customers and their families. Offer solutions to ease and personalize their experience. (e.g. note allergies, offer a Pup cup, accommodate for disabilities)
• (C)leanliness—Keep the trucks looking squeaky clean inside and out! Especially high visibility areas (countertops, prep areas, sinks, Electrofreeze, and windows)
• (K)indness—Extend patience and genuine empathy with customers and fellow associates. Ensure everyone has a positive experience.

CORE Responsibilities

1. Navigation—Ops safely and efficiently navigating the truck to each stop in accordance to local driving laws, ST policies, and approved customer requests.

2. Item Preparation—Ops prepare menu items. The default operator prep area is the “Nut Side" of the truck (closest to Cab). Ops must take special care to prevent cross contamination (to the allergen-free prep area) and are expected to bring awareness of allergen items to the customer upon delivery (when allergy is specified).

3. Problem Solving—Ops are expected to be proactive in assessing any issues hindering proper delivery/or item prep and implementing a solution. If the situation is beyond Ops area of knowledge, they are expected to obtain answers by contacting the correct chain of command.

4. Delivery—Ops are expect to provide delivery assistance to Co-Ops when needed (e.g. when item volume to room much for one trip)

5. Emergencies/Escalation—Onboard the truck, Ops manage/report any real-time issues that may impair the workday directly to the Hub Manager for further assistance/direction. [Issues include: ElectroFreeze/generator/battery malfunction, team emergency (illness), accidents/property damage].

6. Deliver regular feedback to Lead Operator including but not limited to:

• Safety/Navigation issues (Truck/Hub)
• Equipment issues/failure
• Customer Issues
• Positive Scream Team morale & customer experiences

Job Requirements

• Pristine driving record and ability to safely drive a very large vehicle (think UPS truck, training will be provided)
• Ability to efficiently navigate local neighborhoods using a map and GPS
• Exceptional people and communication skills
• Upbeat, friendly and outgoing personality, eager to serve customers happily
• Strong work ethic with a "do whatever it takes” attitude
• A background in food service is preferred
• Skilled in public speaking is preferred
• Truck driving experience is a plus

Physical Requirements

• Ability to alternate between sitting and standing frequently during shift
• Ability to travel through a cabin walkway of approximately 2.5 feet wide efficiently
• Controlled fine motor skills to make frozen treats
• Ability to reach above head for items
• Ability to occasionally lift up to 15 lbs

PAY

$18 + tips

SUMMARY

Operators are the Captains of a Scream Truck and the first point of contact to establish a culture of trust between our company and customers. Be a friendly face and positive team player in support of our company!

Job Types: Full-time, Part-time

Pay: $18.00 per hour

Experience:

• Hospitality: 1 year (Preferred)
• Customer service: 1 year (Preferred)

License/Certification:

• nevada drivers licence (Preferred)

Work Location: In person