Driver Excellence Associate

• Monitor and evaluate driver performance based on established KPIs and standards.
• Assist in implementing driver training, coaching, and development programs.
• Promote safe driving practices and compliance with company policies.
• Analyze driver performance data and identify areas for improvement.
• Coordinate with Operations and other departments to address driver concerns.
• Assist in developing engagement and recognition programs for drivers.
• Prepare performance reports and recommend improvement initiatives.
• Support driver onboarding, orientation, and continuous development activities.
• Help ensure high standards of service, professionalism, and customer satisfaction.

Qualifications

• Bachelor’s degree in Business Administration, Management, Operations, or a related field.
• 1–3 years of experience in operations, fleet management, customer service, or driver management is an advantage.
• Strong communication, coaching, and interpersonal skills.
• Good analytical and problem-solving abilities.
• Knowledge of driver safety and operational standards is an advantage.
• Proficient in Microsoft Office and basic reporting tools.
• Organized, proactive, and results-oriented.
• Willing to work in a fast-paced operational environment.