Driver Helpline Advisor

• Hybrid

• Trowbridge

• Customer Service & Operations

• Full Time

• Closing on: Aug 21 2026

• 27,000

Do you thrive in a fast-paced role where you're responsible for multiple tasks? Are you highly organised and known for your keen eye for detail? Interested in playing a key role in keeping some of the UK's largest vehicle fleets moving?

If your answer is 'yes' then keep reading.

Please note, this is a 12 month fixed-term contract (FTC).

Who we are.

From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At Novuna Vehicle Solutions We're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home-charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.

What you'll do.

You'll be reporting into our Driver line Team Leader and be part of the team who are the first point of contact for our customers who notice a defect with their vehicle. Whether that's a company car driver with a headlight out or a commercial van driver whose dashboard warning lights have come on - you're the person they call. You'll be ensuring that the driver has their vehicle booked in for repair/investigation or, if needed, arranging for breakdown assistance quickly and professionally.

This is a hybrid role requiring 50% attendance at our Trowbridge office.

You'll also:

• Handle a high volume of inbound calls
• Make contact with our garage network to book vehicles in for repair
• Arrange hire vehicles were appropriate for our customers
• Monitor the shared email mailbox and carrying out admin duties as required

What you'll bring.

You'll have customer service skills, as well as enjoy being on the phone and confident with both inbound and outbound calls. Your excellent communication skills and customer first mindset will see you go above and beyond to keep our customers on the road.

You'll be a great fit if you are:

• Able to remain calm and professional under pressure, while thinking on your feet
• Highly organised, with the ability to manage multiple priorities in a fast-paced environment
• A strong team player with a collaborative approach

What's in it for you?

Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.

Our offer to you includes:

• An excellent bonus scheme
• Hybrid working
• 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
• Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

Being Yourself.

At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.

Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.

#LI-Hybrid

What makes working here different?

At Novuna, you’ll find a supportive, inclusive culture where people are encouraged to be themselves and do their best work. We offer real opportunities to learn and grow, the freedom to make a difference, and the time and trust you need to shine — all while being part of a business that genuinely cares about its people and its impact.

Ready to apply?

Step 1:

Apply for the role via careers.novuna.co.uk

Step 2:

If you match the role criteria we'll contact you for a telephone interview.

Step 3:

We’ll carry out a face to face or online interview (and we may request a second interview if the role you're applying for is a more specialist role).

Step 4:

We’ll contact you with feedback, and maybe even a job offer.