Driver Manager/Dispatcher

Job Summary

We are seeking an energetic and detail-oriented Driver Manager/Dispatcher to coordinate and oversee transportation operations within a dynamic logistics environment. In this role, you will manage driver schedules, optimize routes using GPS and GIS technologies, ensure compliance with DOT regulations, and facilitate seamless communication between drivers, clients, and internal teams. Your proactive approach will help maintain efficient freight movement, uphold safety standards, and enhance customer satisfaction. This self starting position offers an exciting opportunity to contribute to a fast-paced operation while utilizing cutting-edge transportation management systems and vehicle dispatch software.

Duties

• Coordinate daily driver assignments, ensuring timely pickups and deliveries while optimizing routes with routing software tools
• Monitor real-time vehicle locations using transportation management systems such as Package AI software
• Communicate effectively with drivers via multi-line phone systems and internal communication channels to relay instructions and updates
• Manage phone call traffic related to route scheduling, customer inquiries, and emergency situations with professionalism and courtesy
• Maintain accurate data entry of delivery details, delivery statuses, and driver movement
• Ensure compliance with DOT (Department of Transportation) regulations by conducting regular audits and documentation checks
• Collaborate with teams to streamline shipping & receiving processes, freight planning, and logistics operations
• Analyze transportation data to identify inefficiencies or delays, implementing solutions to improve overall road transportation operations

Requirements

• Proven experience in dispatching or driver management within a logistics or transportation environment
• Strong knowledge of transportation planning, truck loading, furniture protection, and road transportation operations
• Proficiency with transportation management systems like Package AI
• Familiarity GPS technology, and route optimization tools for efficient freight movement
• Excellent organizational skills with the ability to multitask across multiple communication channels including multi-line phones and internal messaging platforms
• Exceptional communication skills coupled with phone etiquette for effective customer service and internal coordination
• Ability to analyze operational data using analysis skills to improve dispatching efficiency
• Knowledge of DOT regulations and shipping & receiving procedures for compliance purposes
• Proficiency in Microsoft Office applications including typing speed for data entry tasks
• Strong organizational skills to manage schedules, documentation, and internal communication seamlessly

Join us in delivering excellence in transportation logistics! This role is vital in ensuring our fleet operates smoothly while providing outstanding service to our customers, internal and external. If you thrive in a fast-paced environment where your organizational skills and technical expertise can shine, we want to hear from you!

Job Type: Full-time

Pay: $32,091.77 - $52,734.17 per year

Work Location: In person