Driver Operations & Acquisition Section Manager

Job Summary

The Section Manager – Partner Recruitment & Driver Operations is responsible for leading and managing the Partner Recruitment Officer team, overseeing the recruitment, onboarding, and management of delivery partner riders within the Last Mile business. This role serves as the frontline people leader directly accountable for ensuring sufficient rider readiness, maintaining partner quality standards, and driving team performance in a fast-paced, high-volume environment.

The ideal candidate is an experienced operations leader with a proven track record in workforce or partner management, strong coaching capability, and the ability to perform effectively in a dynamic, high-velocity logistics environment.

Job Description:

1. Team Leadership & Performance Management

• Lead, coach, and develop the Partner Recruitment Officer team to achieve monthly and quarterly targets.
• Define clear individual and team KPIs; conduct regular 1-on-1s and performance reviews.
• Identify competency gaps and support skill development through On-the-Job Training and Coaching.
• Manage daily workforce planning including shift scheduling, workload distribution, and absence coverage.
• Foster team engagement and retention; address behavioral or performance issues promptly and constructively.

2. Partner Recruitment & Onboarding

• Oversee the end-to-end partner (rider) recruitment process from sourcing, screening, and qualification verification through to onboarding and activation.
• Set and monitor daily, weekly, and monthly rider recruitment targets to ensure sufficient active partner supply across assigned areas.
• Maintain and improve the quality of newly onboarded riders through structured onboarding programs and early performance monitoring.
• Coordinate with area operations teams to balance rider supply in line with delivery demand forecasts.

3. Reporting & Process Improvement

• Monitor the Partner Recruitment team's performance dashboards and prepare weekly and monthly reports for management.
• Identify operational gaps and propose process improvements to increase recruitment efficiency and reduce partner dropout rates.
• Ensure all recruitment and partner management activities comply with company policy, contract terms, and applicable labor regulations.
• Coordinate with cross-functional teams (VM, MIS, HR, Legal) to ensure smooth and compliant operations.

Job Specification:

• Bachelor's degree in Business Administration, Human Resources, Operations Management, Logistics, or a related field.

• 5–8 years of total experience, with a minimum of 3 years in a team management or supervisory role.

• Proven experience managing a sales team or recruitment team of 10+ people, including workforce planning and shift scheduling.

• Background in Logistics, Last Mile Delivery, Gig Economy platforms, field-based partner recruitment, and online recruitment channels.

• Experience in setting and monitoring KPIs to drive team performance and target achievement.

• Proficiency in reporting and data analysis using Excel and/or Power BI.

• Strong leadership ability with a proven capacity to coach, inspire, and develop team members' competencies in a high-pressure environment.

• Ability to perform effectively in fast-changing, field-based operations with the agility to adjust plans in response to shifting workloads or team dynamics; experience managing contract-based or temporary employees in a high-turnover environment.