Driver Operations Associate

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple.

What You'll Do:

Brand Presence Optimization

• Monitor Hubs sticker and bag visibility and production
• Monitor branding quality and consistency through retention effort.
• Ensure all sticker activity requirements are complete before stickering; completeness of requirements for Provisional Authority (PA) permit, identification, and photo submission for quality check.
• Provides positive customer experience with friendly and courteous service.
• Accomplish any other tasks or Ad hoc tasks immediate supervisor may assign.

Inventory Management

• Ensure accuracy of sticker inventory and bag inventory of Managed City.
• Track inventory levels and ensure timely restocking to support campaign needs and market requirements.

Performance & Reporting

• Track City KPIs includes sticker installation contract start rate, driver participation, and customer brand recall.
• Analyze data to inform campaign iterations and long-term strategy.
• Prepare regular reports and presentations for leadership.

What We Seek:

• Hands-on mindset and willingness to go on-ground supervision when the need arises.
• Good communication skills.

What You'll Need:

• Bachelor/Associate degree or Technical/Vocational course
• Experience in fleet or reward payment processing is a strong advantage.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.