Driver Operations Executive

• Join our Driver Operations team at the heart of Freenow’s taxi business in Spain. As a Driver Operations Executive, you will play a key role in growing, engaging and supporting our driver community while ensuring we deliver the best possible marketplace performance
• You will manage a portfolio of drivers and fleet partners, acting as their trusted point of contact throughout their journey with Freenow. Whether you’re welcoming new drivers to the platform, helping existing partners improve their performance or promoting new initiatives, your work will have a direct impact on the growth and success of our marketplace
• Working closely with Marketplace, Product, Marketing and Central Operations teams, you will translate driver insights into actions that improve marketplace performance, operational excellence and the overall driver experience
• If you enjoy building relationships, solving problems and using data to drive operational decisions, we’d love to hear from you
• Onsite availability during office hours (Tuesday to Thursday, 09:00–18:30)
• Driving key marketplace KPIs by identifying opportunities for growth and implementing initiatives that improve driver acquisition, engagement, quality and retention
• Building and managing driver and fleet partner relationships through regular communication and proactive outreach, helping solve operational issues and serving as the primary escalation point for complex 2nd-level support cases via Zendesk
• Tracking driver performance metrics and behavior to provide targeted coaching that elevates service standards and marketplace efficiency
• Supporting driver acquisition and onboarding to ensure a seamless journey from initial registration to their first completed trips
• Driving platform adoption and feature engagement while gathering actionable driver feedback to continuously inform operational improvements
• Collaborating with Central Operations, Product, Marketing, and Support teams to execute local operational projects and roll out new marketplace tools
• Monitoring market trends, competitor activity, regulatory developments and operational data to produce actionable performance reports and drive KPI growth

Benefits

• Sabbatical leave: Get rewarded for you rhard work with a sabbatical after two years.
• Employee assistance program: Your wellbeing is our priority, anonymous external support is always available.
• Welcome & anniversary gifts: We’ll send you a little something to celebrate these special occasions.
• Mobility benefits card: Get from A to B on us. Every month you’ll get a mobility budget to try out different transport options.
• Flexible work options: Work as you are and where you want with flexible hours and remote opportunities.
• Talent development: Your growth is important to us. Progress your career with dedicated training courses and regulars development check-ins.
• Birthday off: Celebrate in style with an extra dy off each year.
• Remote work within the EU: Work up to 20 business days every 6 months from all countries in the European Union & Switzerland.- You communicate clearly and influence stakeholders with confidence in Spanish and English
• You genuinely enjoy building long-lasting relationships and working closely with people
• You are analytical and use data to prioritize actions, identify opportunities and measure impact
• You take ownership of operational challenges in a fast-paced environment, proactively managing competing priorities to continuously optimize processes and elevate the driver experience
• Previous experience in Operations, Marketplace Operations, Customer Success, Sales, Community Management or Account Management is a plus
• You are customer-centric while maintaining a strong commercial and operational mindset
• You have good knowledge of Google Workspace or Microsoft Office. Experience with CRM, Zendesk or BI tools is a plus
• You are comfortable proactively engaging with drivers and fleet partners through regular communication and outreach- . Please submit your CV in English