Driver Success Coordinator

Monday - Friday, 8:00 AM - 5:00 PM | Driver Support Role
Magnum is hiring a Driver Success Coordinator to oversee the full driver experience from onboarding through day-to-day operations. This role serves as the primary point of contact for drivers on non-load-related needs while supporting driver engagement, compliance, communication, technology adoption, and operational continuity.
The Driver Success Coordinator plays a critical role in helping drivers succeed while ensuring efficient coordination between drivers, planners, account representatives, payroll, maintenance, and leadership teams.
If you are passionate about supporting drivers, solving problems, and improving operational efficiency, this is a great opportunity.
What You'll Do
Driver Experience & Support

• Serve as the primary point of contact for drivers regarding non-load-related questions and support
• Build strong driver relationships through proactive communication and regular check-ins
• Support a smooth onboarding transition for drivers following orientation
• Gather driver feedback and identify trends or opportunities for operational improvement
• Maintain ownership of driver support needs to reduce operational gaps and improve retention

In-Cab Technology & Onboarding

• Support drivers with ISAAC systems, ELD platforms, tablets, and in-cab technology
• Troubleshoot technical issues remotely and coordinate advanced support when needed
• Reinforce proper system usage and compliance best practices
• Help drivers confidently navigate technology and workflow systems

Driver Performance & Engagement

• Provide coaching and support to improve driver performance metrics
• Recognize and celebrate strong driver performance and engagement
• Maintain clear communication regarding company expectations and operational updates

Payroll & Documentation Support

• Ensure driver paperwork and documentation are accurate and submitted on time
• Assist drivers with payroll questions and settlement statement clarification
• Work closely with Payroll and HR teams to resolve discrepancies quickly
• Verify trip details and workflow accuracy within the Transportation Management System (TMS)

Safety & Compliance

• Promote and enforce compliance with DOT regulations and company policies
• Support a strong safety-first culture across the assigned fleet

Asset & Maintenance Coordination

• Coordinate preventative maintenance scheduling around driver routes and hours of service
• Communicate with maintenance teams and drivers regarding equipment repairs and timelines
• Maintain visibility on equipment availability and utilization

Cross-Functional Coordination

• Collaborate with planners, account managers, operations, payroll, maintenance, and leadership teams
• Balance driver experience and operational goals to support efficient freight movement and driver satisfaction

This is a full-time position with a complete benefits package available, including:

• Health Insurance with HSA/FSA Options
• Company Paid Life Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO) and Paid Holidays
• Employee Assistance Program (EAP)
• Optional Supplemental Insurance Options: Short-Term Disability, Long-Term Disability, Accident/Hospital Confinement Insurance, and Critical Illness/Cancer Insurance

Job Requirements:
We are seeking an experienced transportation professional with strong knowledge of leadership, training, and fleet operations. Ideal candidates have:

• Strong leadership, coaching, and communication skills with the ability to motivate and engage drivers and team members
• In-depth knowledge of DOT regulations, FMCSA guidelines, hours-of-service compliance, safety standards, and transportation management systems (TMS)
• Experience developing, coordinating, and managing training programs in a fast-paced transportation environment
• Ability to manage multiple priorities while maintaining organization and operational efficiency
• Proficiency with transportation technology and training tools, including ELD systems
• Strong problem-solving and decision-making skills with the ability to support operational and driver success
• Ability to work collaboratively with operations, safety, and leadership teams
• Strong understanding of fleet operations, driver management, and transportation processes

Education & Experience

• Associate’s degree in Business, Logistics, or related field preferred
• Minimum 1 year of experience in OTR operations, driver management, fleet management, logistics, and/or transportation training
• CDL or prior truck driving experience preferred

Work Environment & Physical Requirements
This position is performed in a combination of office, operational, and transportation environments, where employees regularly communicate with drivers, operations staff, and leadership teams. The role requires extended periods of sitting or standing, along with continuous communication and coordination throughout the day. Employees must be able to maintain organization and professionalism in a fast-paced environment, occasionally lift or carry up to 25 pounds, and travel as needed. Depending on the work setting, there may be exposure to environmental conditions such as noise, temperature variations, or workplace hazards. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Typical physical activity:

• Sitting / Standing: Continuous
• Talking, hearing, and seeing: Continuous
• Lifting up to 25 lbs: Occasional
• Travel: As required

Wage Range: 50000.00 - 55000.00 per year