Driver Supervisor (6765)

Status: Full-Time, Non-Exempt | Payrate: $27.00/Hour | Schedule: Monday - Wednesday 1:00 PM - 9:00 PM, Sunday 5:30 AM - 1:30 PM (Required to pick up another shift during the week [Varies])

Reports to: Program Manager

Department: Emergency Shelter

Region: Orange County

Job Summary: The Shuttle Driver Supervisor is responsible for ensuring the safe transportation of guests to and from the Emergency Shelter Program while supervising a regional team of Shuttle Drivers. This position includes overseeing vehicle maintenance, providing administrative support, and ensuring the safe operation of the fleet vehicles. In addition to transportation duties, this position offers on-site shelter logistics support during downtime or when needed by the shelter’s leadership team, assisting with tasks such as cleaning, laundry, food service, and safety checks. 
 
Essential Duties and Responsibilities: 
Shelter Support

• Assist in the implementation of daily shelter activities to ensure quality, client-focused, and trauma-informed delivery of services

• Encourage and discuss progress toward housing with shelter guests

• Assist with shelter set-up, food distribution, and maintenance

• Assist with all cleaning duties and safety of facility including emptying trash cans, cleaning up spills, and general groundskeeping

• Provide safety and wellness checks

• Assist with receiving and verifying orders from vendors, completing tally sheets

• Post and update signs and service calendars

• Assist in the organization of supplies and facility’s needs

Driving and Reporting

• Complete daily maintenance checks and safety inspections

• Drive program vehicles in a safe and orderly manner to pre-approved locations

• Check that all safety restraints are in working order and are utilized correctly

• Maintain the overall cleanliness of the vehicles

• Safely load all guests in the safest way possible

• Safe and appropriate use of hydraulic wheelchair lifts

• Typing and planning daily routes based off several possible drop-off locations

• Generate and submit daily route and maintenance reports

• Meet transportation goals in a challenging and always changing atmosphere

Management

• Coordinate closely with the Mercy House Fleet Manager regarding moving or taxiing fleet vehicles in and out of the area for maintenance services
• Schedule drivers’ Paid Time Off, and take responsibility for approving shift changes between drivers and for finding shift coverage when no driver is available
• Be available to cover shifts and open positions outside the normal work schedule
• Approve official time reports and submit them to the appropriate administrative staff
• Train new drivers on routes, equipment, and procedures
• Inspect drop-off and pick-up locations for maintenance/cleanliness, and coordinate with the drivers the cleanup of those locations as per the Mercy House Good Neighbor Policy
• Coordinate and assign weekly detailing duties with drivers, to ensure clean vehicles inside and out
• Provide direct support to both the Mercy House Fleet Manager and the Program Manager
• Attend staff meetings as required and attend training workshops as needed
• Perform ad hoc projects as appointed by Supervisor
• Miscellaneous

Education and Experience

• Possess a valid and up-to-date Class C Driver’s License is required

• Possess a clean driving record with no limitations and must be comfortable and capable of driving large vehicles (at least 24’ in length) with wide turning ratios

• Knowledge of motor vehicle and engine maintenance is required

• Previous paratransit experience is preferred

• Must be able to demonstrate working knowledge and mastery of a client-focused, trauma-informed, and non-physical de-escalation approach

• Ability to work effectively and safely around individuals suffering from active substance abuse and/or mental illness

General

• Ability to work effectively with a diverse population; plan, organize and prioritize duties; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others

• Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs

• Dependability, responsibility, and the ability to communicate effectively and respectfully

• Basic computer proficiency in Microsoft Word, Excel, and Outlook, and Internet-based browsers

• Fluency in Spanish is of significant value

Physical Requirements

• Ability to lift, bend, push, and pull up to 50 pounds

• Candidates should be able to remain focused and able to drive safely despite constant distractions