Driver Supervisor

Job Purpose:

• The Driver Supervisor at LIFECARE ALLIANCE is responsible for the direct daily supervision of both paid and volunteer Meals-on-Wheels delivery drivers. This role involves ensuring coverage of all Meals-on-Wheels routes, as well as interviewing, hiring, and evaluating drivers. The Driver Supervisor also monitors documentation to meet funder requirements, ensuring compliance and efficiency in operations.

Key Responsibilities:

• Provide direct, daily supervision of the Meals-on-Wheels delivery staff, ensuring smooth and efficient operations.
• Conduct interviews, hire, schedule, and evaluate drivers to maintain a high-performing team.
• Approve driver time and mileage reports and manage time-off requests.
• Address and resolve driver issues promptly and effectively.
• Train new drivers and develop monthly meetings and training sessions to ensure ongoing development and compliance.
• Maintain thorough documentation to meet funder requirements and organizational standards.
• Utilize strong customer relations skills to interact with a diverse group of individuals, ensuring a positive experience for all stakeholders.
• Apply general knowledge of Human Resources standards in interviewing, hiring, evaluating, and disciplinary procedures.
• Demonstrate knowledge of Franklin County streets and efficient delivery techniques to optimize route planning and execution.
• Exhibit excellent verbal and written communication skills to effectively convey information and instructions.

Required Education:

• High School Diploma or equivalent

Preferred Education:

• Associate's Degree in Human Services or related field

Required Experience:

• 3 to 5 years experience in a supervisory position
• 2 years experience working with volunteers
• Strong customer relations experience
• Ability to multi-task effectively
• Detail-oriented with basic to intermediate Microsoft Office skills

Required Skills and Abilities:

• General knowledge of Human Resources standards, including interviewing, hiring, evaluating, and disciplinary procedures
• Knowledge of Franklin County streets and efficient delivery techniques
• Excellent verbal and written communication skills with a diverse group of individuals