Driver Support Assistant

Charger logistics is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions,

Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded organization that welcomes and support individual idea and strategies. We are currently expanding and looking to add a motivated individual to our team in San Pedro Sula, Honduras.

Work Shift: Monday - Friday 6:00 a.m to 3:00 p.m, alternating weekends.

Responsibilities:

• Coordinate and monitor NB dispatches originating from the Laredo (LRD) and Nuevo Laredo (NLD) areas.
• Handle incoming calls and inquiries from drivers, providing timely support and resolution.
• Maintain regular communication with drivers to monitor shipment progress and ensure on-time execution.
• Follow up on pickup, transit, and delivery status to identify and address potential delays.
• Coordinate with Customer Service Representatives regarding any changes or updates required before, during, or after transit.
• Communicate operational changes, delays, and relevant shipment information to the appropriate teams.
• Assist drivers with operational questions and escalate issues when necessary.
• Ensure accurate and timely updates are reflected in the appropriate systems.
• Proactively identify potential service issues and coordinate with internal teams to minimize disruptions.
• Support the overall coordination between drivers, dispatch, and customer service to ensure smooth shipment execution.

Requirements

• College diploma or university degree.
• Previous logistics and customer service experience is an asset.
• +2 years of experience in customer service roles.
• Ability to solve problems and alleviate conflicts or escalate tactfully.
• Strong time-management with an ability to prioritize and multi-task.
• Proficient in Microsoft office, with aptitude to learn new software and systems.
• Fluency in English and Spanish is a must.

Benefits

• Competitive salary
• Medical benefits package
• Career development opportunities

At Charger Logistics we are committed to providing equal opportunities to all candidates and employees. We consider all qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, medical condition, or disability.

We invest time and provide support so you have the space to learn, grow, and develop professionally. We are an entrepreneurial-minded organization where you will have the backing and freedom to develop your own strategies. If this is what you are looking for, this could be the right place for you.

Please note that all information provided during this application process is confidential and intended exclusively for the specialized Talent Acquisition team at Charger Logistics. We also confirm that our contact is carried out only through official Charger Logistics channels and has no cost to candidates.