Driver Support Specialist

About the Role: The Driver team's mission is to use data and operational levers to ensure that drivers in Cameroon have the best possible experience driving with Yiino, are attracted to the value proposition, remain actively engaged and earning with Yiino, and have access to all the relevant tools to maintain and expand their business. This is a complex task that requires tackling operational and product challenges. You’ll use analytical and operational knowledge to improve decision making and impact business outcomes, working on projects that could span across an array of topics ranging from driver engagement, driver experience and product feature launches. This will include identifying opportunities to improve driver satisfaction, management of the driver bonus, loyalty program, hosting driver events and recognition activities, and using data to identify new problems to solve and create new projects. As with almost any role at Yiino, the role will be flexible depending on the business priorities and you will likely also contribute on an ad-hoc basis to the other dimensions of Driver Operations (e.g., for a specific project).

Job Responsibilities

What The Candidate Will Do

• Project management and execution - You will need to plan, and manage multiple projects and can execute in a constantly changing, complex environment
• Product Launch Support - You will collaborate closely with our product teams to test and roll out new features that improve the Yiino app
• Analytics - Use data analysis, business modelling, statistical techniques and experimentation to improve decision making and impact business outcomes across the country
• Problem Solving - You will work on projects that improve marketplace efficiency and rider experience by adjusting various system levers
• Cross-functional collaboration - Engage with several functions across the business - policy, communications, product, marketing, legal and customer support

What The Candidate Will Need / Basic Qualifications

• At least 3 years of demonstrated experience in data-driven decision-making and sound business judgement through strong analytical thinking and experimentation
• Consistent track record of being a respected operational problem solver
• Cross-functional teamwork - you will partner with a range of local and regional teams including Business Development, Legal, Product, Marketing, Central Operations, Customer Experience, Regulatory Operations and Marketplace to launch initiatives
• Ability to take initiative in a constantly changing work environment and execute quickly
• Creative solutions-focused mindset, with a passion to deliver
• SQL and advanced Excel or Google Sheets knowledge required

Bonus Points / Preferred Qualifications

• Strong communication and organization skills and
• Must be fluent in English and French*
• Demonstrated experience interpreting and presenting data to various audiences; ability to translate quantitative findings into action plans

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have curiosity, passion, and collaborative spirit, work with us, and let’s move network transport in Cameroon forward.

Yiino is an equal opportunity employer and prohibits discrimination and harassment of any kind. We’re committed to providing employees with a work environment that is progressive and open-minded. Our employment philosophy is to hire the best people and empower them to do the best work of their lives. Employment decisions are based on business needs and individual merit without regard to race, color, religion, ethnicity, sexual orientation, nationality, marital status, gender or age. Yiino is an equal opportunity employer and prohibits discrimination and harassment of any kind. We’re committed to providing our employees a work environment that is progressive and open-minded. Our employment philosophy is to hire the best people and empower them to do the best work of their lives. Employment decisions are based on business needs and individual merit without regard to race, color, religion, ethnicity, sexual orientation, nationality, marital status, gender or age.

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