Driver/Owner Operator Engagement Coordinator

Position Summary

P.B. Industries is seeking a Driver Engagement Coordinator to build and maintain strong relationships with owner-operators. This position will serve as an important communication link between drivers, driver candidates, Operations, Safety, and Management.

The Driver Engagement Coordinator will focus on improving the driver experience, increasing driver retention, driver recruitment, identifying and resolving driver concerns, and keeping drivers informed and engaged with the company.

The ideal candidate is an excellent communicator who is organized, responsive, and comfortable working in a fast-paced transportation environment.

Key Responsibilities

Driver Communication & Engagement

• Serve as a primary point of contact for drivers regarding general questions, concerns, and company-related matters.
• Maintain regular communication with drivers to understand their needs, concerns, and overall satisfaction.
• Develop positive working relationships with drivers and promote a respectful, supportive company culture.

Driver Retention & Recruiting

• Proactively contact drivers to identify potential dissatisfaction or retention concerns
• Identify recurring driver concerns and communicate trends to management.
• Assist management in developing programs and initiatives designed to improve driver recruiting and retention.
• Recognize driver milestones, achievements, safety performance, and other positive contributions.

Issue Resolution & Follow-Up

• Work closely with Dispatch, Operations, Safety, Maintenance to ensure driver issues are properly addressed.
• Follow up on open issues and communicate status updates to drivers.
• Maintain professional and confidential handling of driver-related information.

Driver Support

• Assist drivers with questions regarding company procedures, benefits, policies, payroll-related inquiries, equipment, and other company resources by directing them to the appropriate department.
• Help new drivers become familiar with company procedures, communication channels, and available resources.
• Help maintain updated driver contact information and engagement records.

Communication & Reporting

• Maintain accurate records of driver communications, concerns, feedback, and follow-up activities.
• Prepare periodic reports regarding driver engagement, turnover concerns, and recurring issues.
• Track outstanding driver concerns and ensure appropriate follow-up.
• Identify trends and provide recommendations to management for improving driver relations and retention.

Driver Recognition & Company Culture

• Assist with driver appreciation programs and company events.
• Coordinate driver referrals
• Promote positive communication between drivers and office personnel.
• Help create a culture where drivers feel valued, respected, and connected to the company.

Qualifications

• 2+ years of experience in transportation, trucking, logistics, driver relations or a related field preferred.
• Experience working with intermodal/drayage drivers is highly preferred.
• Strong verbal and written communication skills.
• Excellent interpersonal and relationship-building skills.
• Ability to communicate effectively with drivers from diverse backgrounds.
• Strong problem-solving and follow-up skills.
• Highly organized and able to manage multiple issues simultaneously.
• Comfortable using Microsoft Office, Google Workspace, and/or transportation management systems.
• Ability to maintain confidentiality when handling driver information.
• Professional, patient, and positive attitude.

Preferred Skills

• Driver retention and engagement experience
• Intermodal/drayage transportation experience
• Experience communicating with owner-operators
• Conflict resolution skills
• Ability to identify driver concerns and recommend practical solutions

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person