Drop Point Clerk

Job Title: Drop Point Clerk

About the Role

We are seeking an attentive and customer-oriented Drop Point Clerk to manage logistics tickets, resolve customer inquiries, and coordinate closely with dispatch and operations teams. In this role, you will investigate shipment discrepancies and ensure prompt issue resolution.

• Salary: 3,000 SAR ( increasing to 3,500 SAR after successfully passing the probation period)
• Location Flexibility: Must be willing to accept operational transfers to any city as operations require.

Key Responsibilities

• Ticket & Complaint Management: Receive and process complaints and tickets originating from HQ and the customer service hotline.
• Case Investigation: Review case details in the system, including waybills, scan histories, and proofs of delivery.
• Internal Coordination: Work closely with couriers, team leaders, and supervisors to investigate and resolve issues quickly.
• Customer Communication: Contact customers directly when necessary to confirm delivery addresses, timeframes, or specific details.
• End-to-End Tracking: Monitor delayed, failed, lost, or damaged parcels and follow up until a complete resolution is reached.
• System Updates & Reporting: Close tickets timely within the system, update HQ with results, track recurring issues by courier or area, and report findings to the supervisor.
• Performance Reporting: Prepare daily and weekly complaints tracking reports using Excel.

Requirements & Qualifications

• Language Proficiency: Very good command of Arabic, English, and Urdu.
• Technical Skills: Proficient in Microsoft Excel for tracking reports and managing metrics.
• Core Competencies: Strong communication skills, excellent customer service orientation, and the ability to adapt to pressure in a fast-paced environment.
• Mobility: Flexibility to accept transfers to other cities based on operational needs.

Pay: ﷼3,000.00 - ﷼3,500.00 per month

Work Location: In person