DSU- Administration Assistant

Join a private hospital where exceptional patient care starts at reception.

Wyndham Clinic Private Hospital is seeking a motivated, organised and customer-focused Day Surgery Unit (DSU) Administrative Receptionist to join our dynamic team on a full-time basis.

As the first point of contact for our patients, specialists and visitors, you will play a vital role in delivering an outstanding patient experience while supporting the smooth day-to-day operation of our busy Day Surgery Unit.

If you thrive in a fast-paced healthcare environment, enjoy working collaboratively and pride yourself on providing exceptional customer service, we'd love to hear from you.

About Wyndham Clinic Private Hospital

Wyndham Clinic Private Hospital is a private healthcare facility providing high-quality surgical, mental health and outpatient services to Melbourne's rapidly growing western corridor. We are committed to delivering outstanding patient-centred care through clinical excellence, innovation and a supportive workplace culture.

About the Role

Reporting to the Admin Manager, you will provide comprehensive administrative and reception support to the Day Surgery Unit, ensuring patients receive a seamless experience from admission through to discharge.

Your responsibilities will include:

• Greeting patients, visitors and specialists with professionalism and compassion.
• Managing patient admissions and registrations.
• Coordinating day surgery and theatre documentation.
• Answering and directing telephone enquiries.
• Verifying Medicare and private health fund details.
• Managing informed financial consent documentation.
• Processing patient payments and EFTPOS transactions.
• Liaising with surgeons, anaesthetists and medical practices.
• Supporting theatre list coordination and scheduling.
• Maintaining accurate electronic patient records.
• Providing general administrative support to the clinical team.

About You

You are an experienced medical administrator who enjoys working in a collaborative healthcare environment and is passionate about delivering exceptional customer service.

To be successful you will have:

• Previous experience as a medical receptionist or healthcare administrator.
• Excellent communication and interpersonal skills.
• Outstanding organisational and multitasking abilities.
• High attention to detail and accuracy.
• Strong computer skills, including Microsoft Office.
• The ability to work efficiently under pressure.
• A professional, positive and compassionate approach.
• Experience working with patient administration systems (desirable).
• Knowledge of private health fund eligibility and billing processes (desirable).
• Previous experience in a private hospital or day surgery environment (highly regarded).

Why Join Us?

• Be part of a growing and progressive private hospital.

• Supportive multidisciplinary team environment.

• Work alongside leading surgeons and healthcare professionals.

• Employee Assistance Program (EAP).

• Modern facilities in Melbourne's rapidly growing western suburbs.

• Opportunity to contribute to an organisation committed to excellence in patient care.

Applicants will require:

• National Police Check (or willingness to obtain).
• Working with Children Check (if applicable).
• Evidence of required immunisations.
• Australian working rights.

Apply Now

If you are passionate about providing exceptional customer service and would like to be part of a supportive, patient-focused team, we'd love to hear from you.

Please submit your resume together with a cover letter outlining your experience and suitability for the role.

Wyndham Clinic Private Hospital is an Equal Opportunity Employer and values diversity within our workforce

Please contact Haley Debono (admin manager) for any queries regarding role at [email protected] or call [03 9731 6646](tel:03 9731 6646) for more information