DTICI_SIAM_Sr Program Manager_L5

• Responsible for orchestrating, governing, and optimizing IT service delivery across multiple SIAM engagements.
• Ensure proper documentation of process are maintained according to framework and standards.
• Build strong relationships with business stakeholders within Daimler truck.
• Lead service improvement initiatives to deliver value.
• Complete responsibility for managing metrics, quality, cost and deliveries in line with owned products.
• Build a culture of continuous service improvements and encourage the team to adopt new technologies in the market.
• Act as the primary operational escalation point for cross-vendor incidents, problems, and service risks
• Chair and drive operational governance forums (Ops Reviews, Service Reviews, SIAM working groups).
• Responsible for collaboration and communication during critical service situations.
• Own the end-to-end Software Asset Management lifecycle. Lead the license operations team on daily operations.

Profile

• 15+ years of experience in IT Service Management, Service Integration in multi-vendor model.

• 5+ years of experience in software license management.

• 7+ years of relevant experience in people and vendor management.

• High level Proficiency with ITSM tools (e.g., ServiceNow)

• Ability to interpret service metrics and drive corrective actions

• Clear and effective communication to convey technical concepts to non-technical stakeholders and facilitate collaboration between teams.

• Inspiring and motivating teams, providing guidance, resolving conflicts, and driving performance towards organizational goals.

• Analyzing complex issues, identifying root causes, and developing innovative solutions to overcome challenges.

• Flexibility and openness to embrace new technologies and methodologies to meet evolving organizational needs.

• Personal skills / Soft skills

• Responsible for orchestrating, governing, and optimizing IT service delivery across multiple SIAM engagements.

• Ensure proper documentation of process are maintained according to framework and standards.

• Build strong relationships with business stakeholders within Daimler truck.

• Lead service improvement initiatives to deliver value.

• Complete responsibility for managing metrics, quality, cost and deliveries in line with owned products.

• Build a culture of continuous service improvements and encourage the team to adopt new technologies in the market.

• Act as the primary operational escalation point for cross-vendor incidents, problems, and service risks

• Chair and drive operational governance forums (Ops Reviews, Service Reviews, SIAM working groups).

• Responsible for collaboration and communication during critical service situations.

• Own the end-to-end Software Asset Management lifecycle. Lead the license operations team on daily operations.

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