Dual Service Manager

Lead a dynamic team in delivering exceptional security and cleaning services at one of Bexleyheath's premier shopping destinations.

Job Title: Dual Service Manager

Location: Broadway shopping centre, Bexleyheath

Hours: 50 per week

Key Responsibilities:

• Overall management and accountability for service performance
• Following all procedures and activities on site
• Delivering all operational activities and standards to the centre
• Relationship and Account Management: Support the Broadway Centre's Centre Management to cultivate the working partnership between Westgrove and our partner
• Deliver a high standard of security and cleaning service to the centre
• Manage monthly payroll
• Financial reporting with a solid understanding of P&L and cost control
• Ordering monthly materials/consumables within budget
• Support annual budgeting
• Ensure fire testing / audibility is carried out as requested
• Monitor and control Overtec System – Patrolling system
• Oversee building standards, including cleanliness, health & safety, and security, in line with operating procedures
• Foster a culture of quality service and customer care through feedback, staff coaching, and engagement surveys
• Promote the centre's reputation for exceptional customer service
• Ensure that an appropriate competent employee is always available to handle emergencies – Supervisors
• Take responsibility for personal development by attending training and meetings as required
• Manage and support the centre team
• Work with the Centre Manager to foster a unified team and ensure holiday/absence cover
• Lead recruitment, development, and coaching to maintain high performance and service standards
• Conduct regular 1:1s, quarterly reviews, and annual appraisals in line with the company's People First Strategy and development approach

Essential Requirements:

• Demonstrable experience managing large-scale security and cleaning teams, with a proven track record of delivering high standards and achieving operational objectives
• Strong understanding of the retail environment, including the challenges and demands of a customer-focused setting
• Sound knowledge of Health & Safety legislation and best practices. IOSH Managing Safely qualification is desirable
• Fully PC literate, with the ability to produce accurate reports and utilise relevant software systems effectively
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels whilst fostering a culture of inclusion, development, and teamwork
• Ability to work effectively within budgetary constraints and meet deadlines in a fast-paced environment
• A proactive and collaborative team player with a positive, customer-focused approach
• SIA Door Supervisor or Security Guarding Licence and CCTV Licence are desirable
• Must be able to provide a full, verifiable five-year employment, education, and address history to meet BS7858 screening and vetting requirements

Benefits:

We understand that our people are our business and we want our colleagues to feel special. So, on top of the usual things you'd expect from a business like ours, we also reward you with:

• Pension scheme (eligibility rules apply)
• Training and development opportunities including NVQs, diplomas, English speaking and writing support and more
• Access to 'Retail Trust' who provide 24/7 FREE health and wellbeing advice, financial support such as hardship grants, retail discounts via 'Happi' and more
• Access to HSF Health Care and Benefits scheme including money towards dental, optical, prescription & medical costs
• Reward and recognition awards
• Paid volunteering days
• Access to 'Perkbox' offering discounted gym memberships and high street discounts
• £200 Refer a Friend Scheme
• Personal accident cover
• Death in service cover

INDHP

Job Types: Full-time, Permanent

Pay: £44,380.00 per year

Work Location: In person