Dual-Site Assistant Community Manager

Dual-Site Assistant Community Manager for high-rise communities – SW Downtown Portland, OR.

The Linc301 (208 units) and Linc245 (198 units) apartment buildings operate as a cohesive, dual-building residential community in the heart of Downtown Portland. Located just blocks from the Portland State University (PSU) campus and Tom McCall Waterfront Park, these neighboring properties, located on the same half-block share a central, high-end amenity suite but cater to different resident preferences through their distinct architectural profiles.

JOB DESCRIPTION SUMMARY

This role supports and assists the Property Manager in overseeing and managing the financial and operational facets of the total “community” of 406 units by completing accounting and bookkeeping tasks, preparing monthly close-out and financial reports, processing invoices for payment, collecting rent, fees, and other payments, completing bank deposits, dispositions, and account reconciliations, and using the property management software to record, track, and report on all financial workings of the community. In addition to daily leasing needs and problem-solving resident relations/resolutions.

JOB DESCRIPTION

• Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and reconciling bank accounts, preparing financial reports, and processing invoices and payables.
• Operates the property management software (Yardi/Realpage products/Knock, etc.) and completes transactions by entering all required fields correctly and timely
• Reviews resident files and accounting records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue.
• Follows the Company’s established procedures related to evictions by following proper notice requirements, evicting residents, and representing the community as required in court hearings and eviction proceedings.
• Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements.
• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
• Acts as the on-site supervisor in the absence of the Property Manager by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing the operation of the community in compliance with Company policies, procedures, and business practices.
• May assist and/or support leasing and marketing efforts by greeting prospective residents, gathering information about the prospect via the Guest Card, showing ready apartments and models, closing and obtaining the lease deposit, and assisting the prospective resident in completing the rental application and credit verification.

The Assistant Community Manager must review all completed move in and renewal files.

· 2-3 years minimum of relevant experience in residence life and/or property management that demonstrates the application of community management, sales, marketing, and customer service background sufficient to assist in managing the day-to-day operations of an apartment community, resolve customer complaints and issues, complete financial records, documents, and reports, increase sales revenues, and coordinate the work of a team.

· Understanding of lease terms and lease enforcement, including collections.

· Excellent written and verbal communication skills.

· Detail-oriented and self-motivated with the ability to work independently and as a collaborative member of a team.

· Must manage all property operations in compliance with City of Portland LLTL, state, and federal laws.

· 40 units in Linc 245 that are under the Tax Credit (LIHTC) program, this program is facilitated with a 3rd party company however, Linc 245 management is responsible for addressing late payments and enforcing the lease agreement with the tenants.

SPECIALIZED SKILLS:

· Incumbents must have strong organizational and time management skills.

· Must be able to self-manage and provide supervisory presence for on-site staff when Property Manager is off-site..

· Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and documents.

· Robust proficiency in using property management software (Yardi, etc..).

TRAVEL / PHYSICAL DEMANDS:

· Team members work in an office environment but also may have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. Incumbents must be able to physically access all exterior and interior parts of the property and amenities.

· Incumbents must be able to physically access all exterior and interior parts of the community and amenities.

· Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance.

· Routine local travel may be required to make bank deposits, attend training classes, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

· Occasional travel may be required to attend business meetings, training programs, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

Additional Compensation:

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

· Onsite Property Positions: In addition to the base salary, this role is eligible to participate in bonus programs.

Pay: $38.00 - $40.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person