Duck Donuts - Shift Lead

Benefits:

• Employee discounts
• Flexible schedule
• Free food & snacks

Benefits/Perks

• Flexible Scheduling
• Competitive Compensation

Job Summary We are seeking an experienced Shift Lead to join our team! As a Shift Lead, you will be responsible for the restaurant’s operational performance during your shift. You will supervise, work alongside staff and assign duties to ensure the restaurant runs smoothly. The ideal candidate is a strong leader with restaurant experience.

Responsibilities:

• Train and manage employees and assign duties as needed
• Lead team in providing exceptional customer service
• Resolve customer complaints gracefully and with tact
• Adhere to all health and safety rules and regulations
• Maintain appropriate inventory levels, reorder and restock when necessary
• Cover the shifts of absent employees
• Work weekdays and alternating weekends (a weekend only position is also available)

Qualifications:

• High school diploma/GED
• Previous food service experience
• Familiarity with POS software
• Ability to remain calm and thrive under pressure
• Excellent management and leadership skills
• Strong communication and problem-solving skills