BVGroup

Due Diligence Analyst Mandarin - External Reporting
| Gibraltar | On-site
BVGroup brings over 80 years of expertise to every bet, delivering technology-driven betting and gaming experiences to a global audience.
BetVictor is our flagship B2C brand, complemented by multiple partner brands we manage and service such as Heart Bingo, talkSPORT BET to name but a few. Our SaaS platform is fully developed and ready to deploy, requiring minimal setup and no complex configuration.
Join us at BVGroup and make an impact in a fast-paced, global industry. Collaborate with passionate experts, tackle exciting challenges, and help define the next generation of online sports betting and gaming.
Purpose Of The Role
As a
Due Diligence Analyst - Mandarin
, reporting to the Due Diligence Team Leader, you will play a key role in ensuring compliance with gambling licensing objectives, Anti-Money Laundering (AML) requirements, Know Your Customer (KYC) obligations and safer gambling regulations.
You will be responsible for reviewing customer documentation, conducting due diligence checks, completing account reviews and managing alerts throughout the customer lifecycle. Working closely with internal stakeholders, you will help protect the business by ensuring compliance with regulatory requirements while supporting a positive customer experience.
Due to the nature of our customer base, fluency in
Mandarin
and
English
is essential for this position.
Key Responsibilities
<ul>
<li>Ensuring adherence to Due Diligence, AML, KYC and safer gambling policies and procedures, while maintaining a strong understanding of regulatory and licensing requirements.</li>
<li>Conducting verification of customer-provided documentation, including Proof of Identity (POI), Proof of Address (POA), Source of Funds (SOF) and Source of Wealth (SOW) documentation.</li>
<li>Performing customer due diligence reviews, enhanced due diligence investigations and full account assessments, providing clear rationale for decisions made.</li>
<li>Contacting customers via email and telephone to request additional information and documentation where required to satisfy regulatory obligations.</li>
<li>Managing incoming alerts, daily controls, account reviews and allocated casework accurately and within agreed timelines and service levels.</li>
<li>Maintaining accurate departmental records, including validated documentation, review outcomes, internal notes and process documentation.</li>
<li>Raising internal investigation tickets and ensuring all due diligence outcomes are appropriately recorded and escalated where necessary.</li>
<li>Identifying and reporting potential system issues, operational risks or process deficiencies through the appropriate channels.</li>
<li>Meeting departmental KPIs and SLAs while maintaining a high level of accuracy and attention to detail.</li>
<li>Contributing to continuous improvement initiatives by providing feedback and recommendations to enhance policies, procedures and standard operating practices.</li>
</ul>
Skills &amp; Experience
<ul>
<li>Fluent Mandarin and English language skills, both written and verbal, are essential.</li>
<li>Previous experience in KYC, AML, Due Diligence, Compliance, Financial Crime, Risk or a related operational environment is desirable.</li>
<li>Awareness of regulatory and licensing requirements within the gambling, financial services or other regulated sectors is advantageous.</li>
<li>Strong organisational skills, with the ability to prioritise workloads, manage multiple tasks and meet deadlines in a fast-paced environment.</li>
<li>Excellent attention to detail, analytical thinking and sound decision-making skills.</li>
<li>Strong communication and interpersonal skills, with the ability to engage professionally with customers and internal stakeholders.</li>
<li>Customer-focused approach with an understanding of the importance of delivering a positive customer experience while maintaining compliance standards.</li>
<li>Flexible and adaptable mindset, with the ability to respond effectively to changing business requirements and operational priorities.</li>
<li>Proactive attitude with a willingness to suggest improvements to processes, procedures and ways of working.</li>
<li>Comfortable working to performance targets, KPIs and service level agreements.</li>
</ul>
How We Work
<ul>
<li>Hours will cover a shift pattern of 24/7, 365 days a year.</li>
<li>8-hour shifts with 30 minutes of breaks.</li>
<li>There will be a requirement to work extra hours during busy sporting events if necessary.</li>
</ul>
How We Hire
Our interviews are a two-way process, and we want you to have the time and opportunity to get to know us, as much as we are getting know you! Our interviews are conversational, and we want to get the best from you, so come at us with questions and be curious.
In the event that we receive sufficient applications for the role this vacancy may be subject to early closure. Therefore, if you are interested, please submit your application as early as possible.
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Due Diligence Analyst - Mandarin

Due Diligence Analyst - Mandarin

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