Dunkin Donuts General Manager

General Manager

Position Objective: To provide strong leadership by overseeing the people, processes, and operations of Dunkin Donuts locations. The Manager will drive excellence in day-to-day operations, training, coaching, supporting managers, planing and setting goals.

Essential Functions:

• Provides leadership for each store manager to ensure customer satisfaction.
• Lead the way by working with each Manager to deliver restaurant controllable profit and meet targeted flow-thru goals in each restaurant.
• Utilizes available reports to identify opportunities, encourages a top-line orientation through operational focus, and ensures that correct operational procedures are followed.
• Partners with each manager to continuously grow sales and increase sales over the previous year.
• Accountable for coaching and training store management teams to maximize operational excellence. Supports training initiatives, is involved in process for new employee orientation, and monitors training processes to ensure quality training of team members and managers.
• Aggressively develops and maintains store staffing levels. Maintains full management staffing for each restaurant and commits to the selection programs and processes.
• Manages to execute the highest standards of OSHA, local health and safety codes, and company safety and security policy.
• Champions recognition and motivation efforts throughout the market.
• Works to create and maintain a safe environment for both employees and customers.
• Exhibits ownership when working with management teams to resolve Repairs & Maintenance issues, determines causes, identifies trends, and communicate issues forward.

Work Environment: This position often operates in a restaurant setting. Traveling between all locations is required.

Requirements:

• High school diploma or equivalent required.
• Must have strong time management/problem solving skills.
• Ability to become trained across a wide spectrum of competencies (operations, marketing, store financials).
• Must have strong written, verbal, and interpersonal communication skills to positively influence others.
• Demonstrated track record of workplace achievement in the selection, coaching, and development of managerial employees.
• Proven ability to drive financial performance, customer and employee satisfaction.
• Must have strong understanding of P&L statements, cost of goods, labor and scheduling, tools to track performance.

Job Type: Full-time

Pay: $50,000.00 - $85,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance

Work Location: In person