Dunkin Restaurant General Manager

Position Title: General Restaurant Manager

Reports To: Multi-Unit Manager/Franchisee

Overview:

A Restaurant Manager is generally responsible for providing strong, positive leadership to their team to deliver great and friendly guest experiences, to maintain operational excellence and to help build profitable top line sales of a single restaurant. They are responsible for the overall operation of the restaurant according to Dunkin’ standards, franchisee policies and procedures, and in compliance with all applicable laws.

Responsibilities Include:

Able to perform all responsibilities of restaurant team members.
Recruit, hire, train and supervise restaurant team members, including shift leaders, team members, bakers and other support staff.
Foster a positive work environment by promoting teamwork, providing coaching and feedback and resolving conflicts.
Implement training programs to enhance team member skills and performance.
Lead by example, demonstrating a strong work ethic, professionalism, and adherence to company values.
Oversee day-to-day operations, including opening and closing procedures, cash management, inventory control, and following of brand standards and systems.
Ensure compliance with health and safety regulations, food handling guidelines, and sanitation standards.
Create and maintain a guest focused culture in the restaurant
Review guest feedback results and implement action plans to drive improvement
Develop and implement operational strategies to increase efficiency, reduce waste, and enhance overall productivity.
Ensure exceptional customer service by providing a welcoming and friendly atmosphere.
Monitor customer feedback and reviews, taking necessary steps to improve service quality and address any recurring issues.
Monitor and control food and labor costs, inventory levels, and waste to maximize profitability.
Engage with the local community, build relationships, and explore opportunities for partnerships or sponsorships.
Stay updated with industry trends and technology, competitor activities, and customer preferences to identify new business opportunities.
Communicate restaurant priorities, goals and results to restaurant team members
Execute new product roll-outs including training, marketing, and sampling
Completion of DCP and other vendor orders to ensure all products are fully stocked
Conduct self-assessments and corresponding action plans for food safety and brand standards
Ensure restaurant budget is met as determined by Franchisee
Engage with Dunkin’ and Inspire Brands Field Operations team as appropriate

Education/Experience:

Basic computer skills
Fluent in spoken and written English or the predominant language in your market
Basic math and financial management
Previous leadership experience in retail, restaurant or hospitality preferred or ability to show leadership
College Degree preferred.

Key Competencies:

Strong analytical skills and business acumen
Works well with others in a fun, fast-paced team environment
On time, demonstrates honesty and a positive attitude
Willingness to learn and embrace change
Ability to train and develop a team including giving positive and constructive feedback
Guest focused
Time Management
Ability to manage conflict
Problem solving
Motivating others

Physical Demands/Working Conditions:

Standing on feet
Repetitive motion including bending, stooping and reaching
Lifting packages (if applicable)
Wearing a headset (if applicable)
Working in a small space

Each franchise organization is an independent employer and thus responsible for making its own recruiting, hiring, and employment-related decisions. Specific employment-related questions should be directed to your franchise organization’s legal counsel or other professional advisor.