Dutch customer service representative

• Proactively engage with Dutch customers via phone, email, and chat to resolve inquiries and provide expert product/service guidance.
• Analyze customer issues, identify root causes, and implement effective solutions to ensure high satisfaction and retention.
• Build strong rapport with customers by actively listening, empathizing with their concerns, and offering personalized support.
• Navigate and utilize internal CRM systems and knowledge bases efficiently to track interactions and access relevant information.

Desired Candidate Profile

• Native or near-native fluency in Dutch, with excellent written and verbal communication skills.
• Proficiency in English for internal communication and broader customer interaction.
• A minimum of 2 years of proven experience in a customer-facing role, preferably within a service-oriented industry.
• Demonstrated ability to quickly learn and master new software and systems, including CRM platforms.