Dutch Customer Service Specialist

Dutch & English Customer Service Specialist

Industry: Premium Automotive Services

Location: Braga, Portugal (100% Remote)

Work Model: Remote (Must reside in Portugal)

Contract Type: Full-time Permanent

Schedule: Monday to Friday, 07:00 – 19:00 (Rotative Shifts) | Weekends OFF! Gross Salary: €1,073 Gross / month (x14 months)

Benefits: €7.63 / working day Meal Allowance

Relocation: Not offered (Candidates must already reside in Portugal)

Role Overview

Love automotive technology and customer excellence? Step into the world of luxury mobility as a Dutch & English Customer Support Representative! Enjoy the comfort of working 100% remotely from anywhere in Portugal while having every weekend off to relax and recharge.

Key Responsibilities

• Handle inbound customer inquiries in Dutch and English regarding vehicle specifications, digital connected services, and dealer support.
• Provide first-contact resolution with a focus on premium quality, luxury service standards, and empathy.
• Manage user accounts, connected app troubleshooting, and customer requests in the CRM platform.
• Build lasting trust and brand loyalty with clients and prospective buyers.
• Escalate complex technical matters to specialist teams while keeping the customer informed.

Requirements & Qualifications

• Fluency or native-level mastery in Dutch (C1/C2) and fluent command of English.
• Current residence in Portugal with all required work authorization documents.
• Excellent communication skills, both written and spoken, with high emotional intelligence.
• Previous customer service or call center experience is a strong advantage.
• Self-motivated worker capable of thriving in a work-from-home environment.

Work Logistics

• Equipment: Shipped to your door if >50km from office; in-person pickup if 50km.