Dutch / English Customer Service Representative

Dutch / English Customer Service Rep Location: Sofia, Bulgaria (Hybrid)

We are looking for a Dutch & English Customer Service Representative to join an international team supporting logistics and delivery operations in Sofia, Bulgaria . In this role, you will assist customers with shipment and delivery-related inquiries while delivering an excellent customer experience in a dynamic, multicultural environment.

What You Will Do

• Provide customer support via phone, email, and chat.
• Assist customers with shipment tracking, delivery updates, undelivered parcels, lost shipments, and order-related inquiries.
• Resolve logistics and delivery issues efficiently while maintaining high customer satisfaction.
• Accurately document customer interactions using internal systems and CRM tools.
• Escalate complex cases to the appropriate teams when required.
• Deliver professional customer service while meeting quality and productivity targets.

Requirements

• Dutch proficiency (C1 or higher).
• English proficiency (B2 or higher).
• Strong communication and problem-solving skills.
• Good computer literacy and ability to work across multiple systems.
• Previous customer service or logistics experience is an advantage but not required.
• Willingness to relocate to Sofia, Bulgaria.
• Ability to work in a hybrid work model.
• Availability to work rotational shifts Monday to Saturday between 08:00 and 21:00.

What We Offer

• Gross salary: €1,690 per month
• €1,500 gross relocation bonus (paid in two instalments)
• 21 days of company-provided accommodation upon arrival
• Assistance with finding long-term accommodation
• 4 weeks of hybrid training
• Career growth opportunities within an international company
• Supportive and multicultural work environment

If you're looking to grow your customer service career while supporting logistics and delivery operations, we'd love to hear from you.