Dutch Speaking Senior Customer Support Specialist

Dutch Speaking Senior Customer Experience Specialist - Hybrid (Malta) At ComeOn, we take the Customer Experience beyond just customer service! We're looking for friendly, people-focused individuals to join our team. If you're a great communicator who enjoys solving problems and making someone's day better, we'd love to hear from you.

As a Customer Experience Specialist, you are the bridge between frontline support and our technical teams. You will go beyond the standard support to resolve complex customer issues with precision, delivering top-notch service and ensuring customer satisfaction every time.

Location: St. Julian's, Malta (Hybrid)

You're a great match for this role if you:

• Have a minimum of 12 months of experience in Online Customer Support (iGaming, Fintech etc.)
• Have a "detective" mindset with a high attention to detail
• Are a collaborative contributor who flourishes within teams and elevates those around them
• Speak and write fluently in English and Dutch
• Speaking and writing fluently in Dutch, Swedish, Norwegian, Finnish, Danish, or Polish is seen as a plus!
• Enjoy multitasking and have strong problem-solving skills
• Are comfortable working shifts (with a possibility of night shifts)
• Have an interest in using AI tools to boost efficiency

What You'll Be Doing

• Provide professional, empathetic, and efficient solutions to players via live chat, email, and outbound/inbound calls
• Review and process player withdrawal requests, ensuring accuracy and adherence to established processing timelines
• Meticulously review player identification documents to verify accounts, detect potential fraud, and ensure compliance with regulatory standards
• Act as the first point for escalated queries that go beyond standard procedure, ensuring first-time resolution
• Supporting newer agents with tricky questions and providing guidance
• Become the point of contact for specific brand features or localized market requirements
• Identify recurring player pain points and suggest updates to our internal Knowledge Base or AI tools
• Willingness to take on relevant ad hoc tasks as needed

Learn and Grow with Us Through the ComeOn Academy , you'll get access to ongoing training, personal development opportunities, and support to help you grow your career within the company.

What's In It for You?

• Competitive salary + bonus scheme
• Hybrid working model with flexibility between home and office
• One-time bonus to help you set up your home workspace (we are truly hybrid)
• Work remotely for up to 40 days per year from anywhere in the world
• Private health insurance and a flexible wellbeing allowance for initiatives that support your wellbeing
• Complimentary breakfast and lunch on select days, as well as great in-office events happening throughout the week
• Fun quarterly team events and social gatherings

A Bit About ComeOn Group We're a global iGaming business , home to a portfolio of exciting casino and sportsbook brands across various international markets. With 500+ talented employees across 7 locations, we're committed to creating safe, innovative, and fun experiences for our players.

We're proud to be a diverse team and an equal opportunity employer. All applications are considered fairly and with respect.

Want to know more about us just visit our website www.comeon-group.com or any of our social media channels to take a deep dive into our culture!

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