Dutch Speaking Service Desk Representative

Job details

• Job location : Budapest, Hungary , 9th District, Mill Park office building
• Role type: permanent
• Full time employment, 40 hours/week.

Job responsibilities

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool
• Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
• Keep the user informed, own and follow-up ongoing cases
• Maintaining and improving customer satisfaction level.

You are

• Advanced or native in DUTCH language and you have upper-intermediate English language skills
• Experienced in any customer service – experience gained in IT Help Desk/ customer support role is an advantage but NOT a MUST
• A university graduate - fresh graduates are welcome!
• You have willing-to-learn attitude & customer focus mindset
• Excellent communication skills – both written and spoken
• Flexible, multitasking, dynamic personality, team player attitude
• You have logical thinking, good problem solving skills.

What we offer - Our benefits

• Competitive salary package + Annual bonus system + Cafeteria package
• In-house trainings
• Company insurance
• Language course reimbursement
• Free medical services (Medicover)
• All You can Move Sportpass + other discount fitness options
• Home office option from Hungary