Dutch-Speaking Solutions Consultant – Sofia (On-Site)

We are seeking a Dutch-speaking Solutions Consultant to join an international customer experience team in Sofia, Bulgaria. In this on-site role, the successful candidate will use their Dutch and English language skills to provide expert solutions to customers and contribute to a dynamic, multicultural team.

Sofia is the capital and largest city of Bulgaria. It offers a rich history and a vibrant culture, and it is a fast-growing hub for international businesses.

Candidates based in Bulgaria and candidates relocating from abroad are welcome to apply. A comprehensive relocation package is provided.

Key Responsibilities

• Respond to customer inquiries in Dutch and English, providing accurate and effective solutions
• Analyse customer needs and recommend appropriate solutions
• Resolve issues efficiently while maintaining high service quality standards
• Maintain accurate records of customer interactions in internal systems
• Follow established procedures and quality guidelines

Working Schedule

• Operating hours: Monday to Sunday, 09:00–22:00
• Shift-based schedule within operating hours

Benefits

• Competitive monthly salary

• Welcome bonus for all new hires, paid in two instalments (after three and six months of employment)

• Relocation package for candidates moving to Sofia, including:

• Relocation bonus to support initial rent and moving costs

• 21 days of company-provided accommodation on arrival

• Assistance in finding long-term housing

• Paid on-site training

• Additional fixed bonus for local candidates

• Flexible contract hours for local candidates

• International and multicultural working environment