Duty Manager and Pool Operator

Job Overview

Due to our expanding business, we have a fantastic opportunity for someone to join our friendly team!Customers are always at the heart of everything we do, and you will be responsible for being their first point of contact throughout their Puddle Ducks journey. You will also be responsible for the pool plant operations so that our swimming pool runs swimmingly.

• 15 hours average over a 2 week period
• Every Tuesday 3:30pm - 8:00pm as a receptionist
• Every Friday 4:30pm - 7:45pm as the Duty Manager
• Every other full weekend 8am - 4:30pm as the Duty Manager
• Office and practical based role
• Fun, dynamic team.
• Competitive hourly rate of pay £13.50.
• 5.6 weeks paid holiday.
• Pension.
• Employee Assistance Plan.
• 50% off swimming lessons for team members children.

Responsibilities

• Become an expert about our classes and Puddle Ducks.
• Responding to new enquiries (online, email and telephone) in a timely manner to convert into Puddle Ducks class members by effectively communicating with them about our award- winning classes.
• Maintain customer databases.
• Respond to queries from current members.
• Proactively manage any actual or potential customer issues.
• Contribute towards creating a ‘’best-in-class’’ customer service experience.
• Act as the duty manager at a weekend and undertake pool testing responsibilities.
• Have full responsibility for the pool plant operations and management.
• Have full responsibility at the weekend for H&S and fire regulations.
• Any other ad hoc administrative tasks to support the team as required.
• Having a commitment to our vision, mission, and values.

Experience

• Self- starter with proven experience of working autonomously (essential).
• Good computer and database skills.
• Attention to detail.
• Approachable, bubbly, and positive personality.
• Can do attitude.
• Personable and friendly telephone manner
• Excellent written and verbal communication skills.
• Organised and customer focused.
• Problem solver and a good listener.
• Team player.
• Passionate about what you do.
• Pool plant operator qualification

Pay: £13.50 per hour

Expected hours: 15.0 per week

Benefits:

• Company pension
• Employee discount
• Free parking

Work Location: In person