Duty Manager / Assistant Manager Pub

About the role

Our fantastic pub is seeking an experienced Duty Manager / Assistant Manager Pub to join our team in Coffs Harbour, NSW. This is a full-time position offering an exciting opportunity to lead and manage day-to-day operations at our busy pub establishment. In this role, you will play a crucial part in ensuring exceptional customer service, maintaining operational excellence, and driving profitability. You will work collaboratively with the management team to create a welcoming environment for guests whilst maintaining the highest standards of service and hospitality.

Key responsibilities

• Supervise and manage all front-of-house and back-of-house staff during shifts, ensuring excellent customer service standards are consistently maintained
• Monitor and control inventory, including beverages, food, and supplies, whilst minimising waste and managing costs effectively
• Ensure compliance with all licensing laws, health and safety regulations, and company policies at all times
• Handle cash reconciliation, till management, and financial reporting with accuracy and accountability
• Respond to customer complaints and concerns professionally, resolving issues to maintain customer satisfaction and loyalty
• Train, mentor and support bar and hospitality staff to deliver consistent, high-quality service
• Manage bookings, seating arrangements and special events to maximise revenue and customer experience
• Conduct regular stock takes and maintain detailed records of inventory and ordering
• Assist the General Manager with administrative duties, planning and strategic initiatives
• Maintain cleanliness and presentation standards throughout the venue, including bar, dining areas and facilities

What we're looking for

• Proven experience of 2-3 years in a pub, bar or hospitality management role, preferably in a duty manager or assistant manager capacity
• Strong knowledge of bar operations, including drinks service, cellar management and responsible alcohol service
• Excellent leadership skills with the ability to motivate, manage and develop staff effectively
• Demonstrated experience in cash handling, inventory management and financial reporting
• Outstanding customer service skills with the ability to remain calm and professional under pressure
• Comprehensive understanding of liquor licensing laws, food safety standards and health and safety regulations relevant to hospitality venues
• Strong organisational and multitasking abilities, capable of managing multiple priorities simultaneously
• Excellent communication skills, both written and verbal, with the ability to liaise with team members, customers and suppliers
• A positive attitude, reliability and commitment to providing exceptional service
• RSA (Responsible Service of Alcohol) certification or willingness to obtain
• Food handling certificate or willingness to obtain
• Previous experience with hospitality point-of-sale systems is advantageous

What we offer

We are committed to creating a supportive and rewarding work environment for our team members. We offer competitive remuneration, staff discounts on food and beverages, and opportunities for career progression within our hospitality group. We recognise the importance of work-life balance and offer flexible scheduling where possible. Our team enjoys a vibrant, collaborative workplace culture where your contributions are valued and your development is supported. We encourage ongoing professional development through training and mentoring opportunities, helping you build a rewarding career in hospitality management.

We are an equal opportunities employer and welcome applications from all candidates. If you require any adjustments or support during the recruitment process, please do not hesitate to contact us.

About us

We are dedicated to delivering exceptional guest experiences through quality venues, outstanding service and a genuine commitment to our communities. Based in Coffs Harbour, we pride ourselves on creating vibrant social spaces where customers can relax, enjoy quality food and beverages, and create lasting memories. Our team-focused culture values professionalism, integrity and a passion for hospitality. We are committed to supporting our staff and fostering an environment where talented individuals can thrive and develop their careers.

Apply now

If you are an enthusiastic hospitality professional with proven management experience and a passion for delivering excellent service, we would love to hear from you. Please submit your CV and a cover letter outlining your relevant experience and why you would be an excellent fit for this role.